ERP Support Specialist - 1 year Term Contract

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider. FGI group of companies has over 500 employees with locations across Canada. 

With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.

Our Corporate Office has an exciting opportunity for an ERP Support Specialist to join our team!

What You Will Do:

The ERP Support Specialist will be responsible for providing support for the Enterprise Resource Planning (ERP) system to other departments within FGI, which includes, but is not limited to, troubleshooting, maintaining and training. You will work with your Corporate Team Members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks:

·         Respond to ERP-related support tickets, emails, or calls from end-users.

·         Diagnose, analyze, and troubleshoot errors and user workflow issues

·         Escalate complex problems to other members of the IT team

·         Submit and follow up on tickets to EpicCare (Epicor’s support and ticketing system)

·         Guide users in navigating ERP modules like order processing, inventory management, procurement, remanufacturing, service and repair.

·         Assist users with data entry, reporting, and workflow navigation.

·         Create and update user manuals, training guides, and FAQs.

·         Conduct training sessions (via meetings, videos, or documentation) for new employees or system updates

·         Assign and update user roles and permissions to ensure proper access control

·         Assist with user account provisioning/deprovisioning for employees joining or leaving the company

·         Support User Acceptance Testing (UAT) before new features or updates go live.

·         Conduct functional testing for patches, system enhancements, and integrations.

·         Help document test cases and report any defects found.

·         Stay updated on ERP system updates, best practices, and emerging technologies.

·         Assist in documenting best practices and process improvement suggestions.

·         Participate in internal training sessions to enhance technical and functional ERP knowledge.

·         Maintains reliable schedule adherence and punctuality

·         Other duties as assigned

What We Require:

·         Post-secondary education in Business Information Systems or a minimum of three (3) years in a comparable ERP support role (required).

·         Strong proficiency with computer systems and standard office software.

·         Knowledge of Epicor Prophet 21 is an asset.

·         Familiarity with SAP, Microsoft Dynamics, or Oracle NetSuite is also an asset.

·         Background in the aftermarket or heavy-duty parts industry is preferred, but not required

·         Excellent customer service skills – Dedicated to exceeding the expectations of internal and external customers.

·         Strong communication skills – Confident in delivering clear and detailed information to customers and team members.

·         Team-oriented and cooperative

·         Professionalism and integrity

·         Adaptable, disciplined, and solution-focused

·         Excellent at problem-solving

·         Commitment to safety and excellence

What we will provide...

·         A Highly Competitive Wage - PLUS bonus

·         This is a Term Role

·         A Continuous Learning Environment

·         A Casual Dress Code

·         A Fun and Supportive Work Environment

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.

Please visit our careers page to see more job opportunities.