Assistant Manager – Family & Housing Integration

Job Title: Assistant Manager – Family & Housing Integration

Status: Temporary, Full Time (exempt)

Hours: 37.5 hours per week

Schedule: Monday to Friday

Location: Surrey, BC

Salary: This position starts at $65,000 per year and increases to $93,469 per year, over a 10- year period. This salary range incorporates experience, yearly salary increments to reward years of service, employee growth and development within the organization.

Date Posted:  April 13, 2026

Closing Date:  Open until filled

Start Date:  ASAP

End Date: March 31, 2027

The Opportunity:

The Assistant Manager, Family & Housing Integration provides operational leadership and management oversight of an integrated portfolio that includes Early Years programming (CAPC) and the Safe Harbour Housing program.

This role is accountable for the effective delivery, performance, and continuous improvement of programs that support children, youth, and families across both community-based and housing environments. The Assistant Manager ensures programs are delivered in alignment with funder requirements, organizational priorities, and best practices, while advancing an integrated, client-centered model of care.

Working closely with the Senior Manager, the Assistant Manager holds responsibility for program outcomes, staff leadership, financial oversight, and stakeholder engagement, ensuring high-quality, coordinated, and responsive service delivery.

Key Responsibilities:

• Lead the planning, implementation, and ongoing management of integrated Early Years and housing-based programs

• Monitors and Ensure programs meet performance targets, including service quality, enrollment, utilization, and client outcomes

• Drive continuous improvement by identifying service gaps and implementing program enhancements.

• Ensure programs operate in compliance with funder agreements, accreditation standards, and organizational policies

• Provide direct supervision and leadership to program staff across both service areas

• Lead recruitment, onboarding, performance management, and staff development

• Support recruitment, onboarding, training, and performance management

• Address performance, conduct, and attendance issues in alignment with the Collective Agreement and organizational policies

• Oversee day-to-day program operations, including multi-site coordination, service delivery planning, and logistics

• Develop and monitor program budgets and forecasts, ensuring responsible financial management

• Track expenditures and ensure alignment with approved budgets and funding requirements

• Ensure accurate and timely data collection, documentation, and reporting.

• Lead program reporting processes, including data analysis, performance measurement, and submission of funder reports

• Act as a key liaison with funders, supporting program planning, evaluation, and compliance

• Build and maintain strategic relationships with community partners, housing providers, and service agencies

• Represent the organization at community tables, sector meetings, and advisory committees

• Collaborate with Side-by-Side Village leadership to support on-call structures and program responsiveness within the housing environment

• Ensure appropriate systems and staff support are in place to respond to participant needs

• Participates positively and cooperatively; within a team or partnership model, in meetings or when attending committees or events pertaining to programs.

• Convene and lead CAPC Coalition meetings, including planning, facilitation, and follow-up actions 

• Provide regular updates to the Senior Manager on program performance, risks, and opportunities

Qualified candidates will possess the following:

• Bachelor’s degree in social sciences, Social Work, Public Health, Education, or a related field, or an equivalent combination of education and experience

• Minimum 3–5 years of progressive experience in community-based programs (early years, family services, housing, or related fields)

• Minimum 2 years of supervisory or management experience, preferably in a unionized environment

• Demonstrated experience managing multi-site, funded programs, including compliance with contribution agreements (e.g., PHAC, Reaching Home, IRCC)

• Experience with budget development, monitoring, and financial accountability

• Strong experience in program planning, implementation, evaluation, and reporting

• Knowledge of funding landscapes and government-funded program requirements

• Experience working with newcomers and equity-deserving populations

• Strong leadership and people management skills

• Ability to manage multiple programs, priorities, and sites simultaneously

• Strong communication, facilitation, and stakeholder engagement abilities

• Have excellent written and verbal communication skills in English. Fluency in other languages would be an asset.

• Ability to work flexible hours and travel as required.

• Effective communication and public speaking skills. 

• Strong computer literacy skills, such as using Funder Client Management Systems, ZOOM, MS 365, MS Teams, and MS Office suite (Word, Excel, PowerPoint);

• Valid BC Driver's License and access to personal vehicles an asset.

• Flexibility to work occasional evenings or weekends 

Application Requirements:

To apply, please upload your resume and cover letter as separate attachments.  Please note that only Word or PDF formats can be accepted.   As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.

 To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.

 Additional Information:

This position is based in our Surrey office and offers a blend of in-office and remote work.  DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/.   As an organization we continue to monitor public health and safety guidelines in order to maintain a safe working environment for DIVERSEcity' s staff, clients, and community.  This position is not available for sponsorship, only candidates legally entitled to work in Canada can be considered. 

 A comprehensive job description will be provided to all candidates shortlisted for interviews.

 DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at recruitment@dcrs.ca. Any personal information provided will be maintained in confidence.

 About DIVERSEcity:

 DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at www.dcrs.ca/.

 We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.