Warehouse Operations Manager

Note To All Interested Candidates:

Character matters.

Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.

Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork, and Fun. These aren’t just words to us but, are values we push ourselves to work by and inspire in others.

We’re a passionate group of hard-working people, obsessed with sales and service.

We know nothing matters more than a happy customer and that saying “that’s not my job” gets us nowhere.

We don’t see a lean budget as something that holds us back, but something that forces us to be more creative.

We know how fun it feels to win, and love pushing ourselves towards that rush.

As a leading sports-lifestyle distribution company with 45+ years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.

The good news? YOU could be a part of it.

Position Summary

The Warehouse Operations Manager is responsible for leading and optimizing day-to-day warehouse operations within a high-volume wholesale and retail distribution centre. Reporting to the Director of Operations, this role provides strong operational and people leadership, with accountability for performance, service levels, and the development of a large warehouse workforce.

This role requires an experienced warehouse leader with a proven ability to lead teams, drive operational excellence, and use data to improve performance in a fast-paced environment.

Reports to: Director of Distribution

Location: Greer, South Carolina

Key Responsibilities & Essential Functions

Operational Leadership

• Provide full operational oversight of warehouse activities, including receiving, inventory management, order fulfillment, packing, and shipping.
• Ensure warehouse operations consistently meet or exceed established KPIs, SLAs, and budgeted performance targets.
• Ensure SLAs are met through close cross-functional collaboration with Planning, Allocation, and Customer Service teams.
• Oversee wholesale and retail distribution operations, including EDI/ASN processes and integration with customer systems.
• Manage shipping and transportation activities, including FTL/LTL freight and parcel carriers (USPS, FedEx, UPS), ensuring cost-effective and compliant execution.
• Optimize warehouse layout, workflows, and material flow to improve productivity, accuracy, and throughput.
• Create, manage, and balance daily pick waves within the WMS based on volume, labor availability, and priority requirements.
• Ensure effective utilization of WMS, RF technology, and inventory control systems; SAP experience considered a strong asset.

Metrics, KPIs & Performance Management

• Establish and maintain operational metrics through the WMS to monitor performance and analyze data to understand the overall functioning of the distribution centre.
• Create and refine KPIs that directly measure operational performance, service levels, and productivity to guide short- and long-term decision-making.
• Use data-driven insights to identify trends, root causes, and improvement opportunities across the DC.
• Regularly report on performance metrics, risks, and improvement initiatives to senior leadership.

People Leadership & Workforce Management

• Lead, mentor, and develop warehouse leadership and frontline teams, with accountability for a large and growing employee population.
• Build a culture of professionalism, accountability, safety, and continuous improvement across all levels of the operation.
• Manage workforce planning, staffing levels, scheduling, training, performance management, and disciplinary actions with the support of Human Resources.
• Drive performance through clear expectations, consistent communication, and visible leadership presence on the warehouse floor.
• Serve as a role model for leadership behavior, professionalism, and company values.

Continuous Improvement & Change Management

• Champion continuous improvement initiatives using Lean principles, 5S, and structured problem-solving methodologies.
• Identify inefficiencies and lead cross-functional efforts to improve cost, service, and operational effectiveness.
• Lead change management initiatives, ensuring teams understand, adopt, and sustain new processes and systems.
• Use KPIs and operational data to drive continuous improvement and performance accountability.
• Lead process improvements to enhance operational effectiveness and profitability.

Collaboration & Stakeholder Management

• Collaborate closely with internal stakeholders, including Planning, Allocation, Customer Service, and Transportation, to align priorities and ensure service excellence.
• Partner with third-party logistics providers to optimize cost, capacity, and service levels.
• Communicate operational performance, risks, and improvement initiatives clearly and effectively to senior leadership.
• Ensure compliance with safety regulations, company policies, and customer requirements.

Qualifications & Requirements

• 10+ years of warehouse and distribution experience in a Wholesale / Retail environment, with progressive responsibility at a management level.
• Proven track record of leading large teams in a high-volume distribution centre environment.
• Demonstrated strength in building teams, managing performance, and driving accountability.
• College diploma in Logistics, Supply Chain, Operations, or a related field, or equivalent combination of education and experience.
• Strong working knowledge of warehouse management systems (WMS), inventory control, RF environments, and fulfillment operations.
• Experience working in an RF (Radio Frequency) environment.
• Experience with EDI/ASN processes and wholesale distribution.
• SAP experience is considered an asset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication skills with the ability to influence at all organizational levels.
• Highly organized, disciplined, and detail-oriented, with the ability to manage competing priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making capabilities.
• Proven ability to lead through change and thrive in high-pressure operational environments.

Leadership Competencies

• Proven warehouse people leadership with a strong floor presence
• Professional, confident, and decisive leadership style
• Strong coaching, mentoring, and talent development capabilities
• Data-driven and results-oriented mindset
• Ability to scale teams and operations as the business grows

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