Word Processor III

This job posting is for future opportunities within our organization.

While we may not have a specific position open at this moment, we are continuously seeking talented individuals to join our team. By applying to this posting, you are expressing your interest in potential future roles that align with your skills and experience. We are committed to building a diverse and dynamic team, and we encourage you to submit your application to be considered for upcoming opportunities. Thank you for your interest in joining our team!

Capitol Advisors on Technology is recruiting a Word Processor III to support our current and future clients. The Word Processor III will support clients in the overall accounting and financial activities to handle the administrative and organizational functions necessary for an efficient organization. The accounting services are needed to support financial programs and provides onsite helpdesk support to federal employees.

Essential Duties and Responsibilities:

The Word Processor III's specific duties and responsibilities include, but are not limited to:

• Process approximately 1500 calls per month;
• Answer calls to the helpdesk call number during core business hours and respond to Tier I frequently asked questions;
• Document and forward all Tier 2 and 3 level questions to the appropriate team for further research and response;
• Provide excellent customer support by assisting with inquiries; obtain documentation; update and maintain various databases; extract information; compile information; distribute information; routinely answer; respond to; or relay incoming phone calls;
• Utilize MS Word and spreadsheet applications;
• Independently complete assignments; identify and forward calls to the appropriate office for support (e.g. Human Resources, system support, Office of Personnel Management, etc.);
• Direct callers to appropriate self-help applications;
• Assist Federal employees as necessary to maneuver the self-help tools; provide weekly reports Tier 1, Tier 2, Tier 3 requests to on-site project manager/supervisor to ensure requests are handled within standards.

Minimum Qualifications (Knowledge, Skills, and Abilities)

The successful candidate must have:

• The ideal candidate must hold a Public Trust or higher federal security clearance.
• High school degree or equivalent required. Associate’s degree or relevant certification is a plus
• Previous experience working in an office setting or call center setting is a plus.
• Excellent time management and ability to meet strict deadlines
• Strong written and oral communication skills
• Good customer/client handling skills and the ability to maintain confidentiality
• A passion for learning, continuous improvement, and personal growth.
• Data entry and word processing skills
• Proficient in Microsoft Office suite
• Able to multi-task and prioritize tasks
• Able to learn quickly and use new technology
• Strong organizational and time-management skills
• Detail-oriented and accurate with data entry

AA/EOE.