Job Title: Women's Support Worker

Job Type: Casual

Hours: Variable

Work Type: In Person

Wage: $28.25

About Community Services:

Sunshine Coast Community Services Society is a community-based organization that has been providing services for people on the Sunshine Coast since 1974. Our history is one of caring, commitment and flexibility. We provide services through more than 30 programs all along the Coast in four key areas - Community Action and Engagement; Together Against Violence; Child and Family Counselling; and Family, Youth and Children's Services. Our core values are those of social justice, inter-dependence, diversity, compassion, and respect. We are looking for staff who share our values and are passionate about making a difference in their community. 

Summary:

The Women's Support Worker at Yew Transition House creates a welcoming and safe environment for the participants of Yew Transition House (YTH).  They provide emotional support, safety planning, advocacy, and referrals to cis women, trans women, non-binary individuals, and children residents, and contribute to administrative and facility responsibilities of the House. The House operates 24 hours 7 days per week. This position provides coverage, at times with little notice, of regular 8.5 hour staff shifts on the 24/7 rotation and other hours as needed.  This position reports to the Yew Transition House Coordinator and requires membership with the BC Government Employee's Union (BCGEU).

Key Duties and Responsibilities:

• Welcomes and orients women and children to the house so they feel safe and at ease by providing opportunities to identify, express and understand their feelings regarding violence and family separation.
• Provides individual emotional and practical support to women of all ages as needed.
• Responds to the 24-hour access phone, and document conversations as per protocol.
• Accompanies residents to appointments when appropriate and necessary.
• Meets with women seeking shelter services, assesses suitability, offers support, safety planning, resources, and referrals, and conducts intake procedures if appropriate and eligible for shelter services.
• Assists residents in developing and implementing a plan to secure housing/accommodation after their leaving date.
• Collaborates with other YTH team members regarding daily administrative tasks to ensure efficient and effective operations and service delivery.
• Ensures the smooth operations of the house by performing operational duties including, but not limited to, shopping, stocking the pantry, yard work, donations management, and basic housekeeping.
• Provides residents with knowledge of community resources and refers participants to appropriate services; coordinates with other service providers as needed to promote enhanced safety of participants.
• Ensure participants' files and related record keeping are up-to-date, accurate, and secure.
• Consistently and effectively uses team communication tools.
• Provides crisis intervention as needed, as well as manages conflict among participants proactively through facilitating participant meetings and resolution as needed.
• Ensures effective service delivery consistent with agency mandate, and policy, meeting all legal, contractual, financial, and other compliance requirements.
• Supports the mission, vision, and values of SCCSS.

Qualifications and Requirements:

• Post-secondary degree in a related field is an asset or the equivalent in education and experience.
• Experience working directly with women and children of all ages.
• Demonstrated ability to be non-judgmental and provide supportive relationships with residents without imparting personal values or preferences.
• Experience working with a diverse population with a demonstrated ability to communicate with participants in a non-judgmental and empathetic manner while setting and maintaining boundaries.
• Experience applying a feminist analysis of gender violence as it affects children, cis women, trans women, and non-binary individuals.
• Solid understanding of the systemic issues that need to be addressed in order to decrease violence against women and children.
• A trauma-informed practice approach.
• Knowledge of family systems and culturally competent practices.
• Experience supporting people with varying levels of mental health and substance use.
• Experience providing crisis intervention an asset.
• Valid driver's license and reliable vehicle required to provide transportation to clients.
• Proven ability to work collaboratively across programs and with community partners.
• First Aid Certification.
• Successful results of a criminal record check.
• Strong computer skills in Microsoft Office suite.
• Able to lift and hold children of various sizes.
• May include weekend work.

Why Work for Community Services?

SCCSS offers competitive transparent wages, and flexible hours. SCCSS offers opportunities for professional growth and to truly make a difference in the community.

SCCSS encourages all interested candidates to apply, however only those selected will be contacted.

This job requires an onsite presence.

Please visit our careers page to see more job opportunities.