Windows Network Support Technician

Job Summary: 

We are seeking a highly skilled and motivated Windows Network Support Technician to join our IT support team. The ideal candidate will have a strong background in networking, user support, Windows Server administration, and managing enterprise-level IT infrastructure. This position will also require hands-on experience with Microsoft 365, virtual machines, Azure cloud services, firewalls, and data backup solutions. 

Key Responsibilities: 

• Provide technical support to end-users for hardware, software, and network-related issues. 

• Administer and maintain Windows Server environments, including Active Directory, DNS, DHCP, and Group Policies. 

• Configure, maintain, and troubleshoot firewalls and ensure proper network security protocols are followed. 

• Manage Microsoft 365 services including Exchange Online, SharePoint, Teams, and user account administration. 

• Deploy, manage, and maintain virtual machines in both on-premises and Azure cloud environments. 

• Monitor and manage cloud-based backup solutions for server images and critical data. 

• Provide support for local and network printers, including configuration, maintenance, and troubleshooting. 

• Maintain documentation for systems, procedures, and infrastructure. 

• Assist in IT projects including upgrades, migrations, and system implementations. 

• Monitor network performance and perform proactive maintenance to ensure uptime and reliability. 

• Design and implement disaster recovery solutions leveraging on-premises and cloud storage platforms (e.g., Synology NAS, Azure Blob Storage). 

• Support hardware installs, server rack setup, and assist with physical device troubleshooting (must be able to lift up to 40 lbs if needed) 

• Serve as the primary cybersecurity incident response representative, coordinating resolution efforts for phishing, malware, and unauthorized access events. 

• Collaborate with MSP and leadership on remediating vulnerabilities and documenting incident outcomes. 

Qualifications: 

• Proven experience (3+ years preferred) in IT support or network technician roles. 

• Strong knowledge of Windows Server (2016/2019/2022) administration. 

• Experience with Microsoft 365 admin center and related tools. 

• Experience supporting Windows and MacOS environments is a plus. 

• Working knowledge of Azure, including VM provisioning and cloud networking. 

• Hands-on experience with firewall configuration and troubleshooting (e.g., Fortinet, SonicWall, Cisco). 

• Experience configuring FS, Aruba, or Cisco network switches is a plus 

• Proficiency in managing server backup solutions, especially with cloud integration (e.g., Veeam, Acronis, Azure Backup). 

• Strong understanding of network protocols, TCP/IP, and VPN technologies. 

• Familiarity with virtualization platforms (e.g., Hyper-V, VMware). 

• Excellent communication and customer service skills. 

• Certifications such as CompTIA Network+ (required), Microsoft Certified: Azure Administrator, MCSA, or similar are a plus. 

Preferred Traits: 

• Self-starter with the ability to work independently and in a team. 

• Strong problem-solving and analytical skills. 

• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.