Warehouse Will Call Associate

Position Overview:

EPSI Worx is seeking dedicated and customer-oriented individuals to join our team as Warehouse Will Call Associates. As a Will Call Associate, you will be responsible for ensuring the professional, accurate, and timely processing of will-call orders. This customer-facing role requires excellent communication skills and the ability to handle transactions at the Will Call desk. You will be responsible for gathering invoices, checking drivers in/out, ensuring all documentation is signed, answering phones, and providing general administrative support such as filing and copying.

Key Responsibilities:

·        Process Will Call orders in a professional and timely manner, ensuring accurate fulfillment of customer requests.

·        Greet and assist customers at the Will Call desk, providing excellent customer service and addressing inquiries or concerns.

·        Gather invoices and verify the accuracy of orders, ensuring that the correct items are being released to customers.

·        Check drivers in/out, confirming proper identification and documentation, and ensuring all necessary paperwork is completed and signed.

·        Collect payment from customers when necessary, following established procedures and maintaining accuracy in monetary transactions.

·        Provide support to the Customer Service team by addressing customer inquiries, resolving issues, and providing necessary information.

·        Answer incoming phone calls in a professional and courteous manner, directing calls to the appropriate individuals or departments.

·        Perform general administrative tasks such as filing, copying, and organizing paperwork to maintain an efficient and organized work environment.

·        Collaborate with team members and other departments to ensure smooth operations and customer satisfaction.

·        Adhere to company policies and procedures, including safety guidelines and protocols.

Requirements:

·        High School diploma or equivalent.

·        3 years of experience in a similar role or customer service-oriented position.

·        Excellent interpersonal and communication skills, with the ability to provide outstanding customer service.

·        Strong attention to detail and accuracy in processing orders and handling transactions.

·        Proficient computer skills, including knowledge of basic office software (e.g., word processing, spreadsheet applications).

·        Ability to multitask and prioritize tasks in a fast-paced environment.

·        Flexibility to work weekends, including both Saturday and Sunday, as the schedule may be split between multiple Will Call Associates.

·        Willingness to adapt to changing schedules based on business needs.

·        Strong organizational skills and the ability to maintain order and efficiency at the Will Call desk.

·        Ability to work effectively both independently and as part of a team.