Service Manager

Fort Garry Industries is Canada's most trusted truck and trailer parts, sales and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada. 

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!

Fort Garry Industries has an exciting opportunity for a Service Manager to join our team at our Saskatoon location.

What You Will Do:

• The successful candidate will be a leader in our heavy-duty repair operations while providing exceptional customer service
• Manage a team of 8-10 heavy-duty mechanics and support staff through coaching, mentoring, training, scheduling, performance management, and continuous improvement initiatives
• Oversee operations in the service shop to ensure compliance with quality and safety standards
• Plan work schedules, assign tasks, and conduct spot checks of all jobs to ensure timely repairs, quality workmanship, and cleanliness.
• Contact key individuals at top service accounts, key branch accounts, and company accounts
• Keep up to date with all vendor updates, warranty policies, and product changes
• Engage with service shop customers, review open work orders, and successfully resolve outstanding issues.
• Find new opportunities for sales of new and existing products
• Uphold and embody FGI Customer Service Standards and Core Values with customers, colleagues, and stakeholders
• Champion FGI's safety culture by performing all duties within established procedures and practices
• Other duties as assigned 

What We Require:

• Three (3) to Five (5) years of experience as a Service Manager or a similar role in a similar industry preferred, combined with demonstrated exceptional customer service and mechanical knowledge
• Previous experience managing a service shop in a COR-certified environment is an asset
• Previous experience as a heavy-duty mechanic or journeyman mechanic is an asset
• Knowledge of Microsoft Office Suite (email, Word, Excel) and ability to learn in-house systems
• Must meet the physical requirements: Occasionally lift to 20 – 30lbs, frequent standing and walking, reading small print and numbers
• Strong people management skills - you thrive on building successful teams
• Exceptional problem-solving skills - you don't just spot issues, you fix them fast
• A team player with a no-excuses attitude - you do what it takes to get the job done right
• Strong follow-up and accountability mindset - you don't let issues slide
• Excellent Customer Service skills - you exceed the expectations of internal and external customers
• Highly organized with a keen attention to detail - accuracy and documentation are essential to success in this role 

What we offer:

• A Highly Competitive Wage – eligible for a yearly bonus
• Dental/Vision Benefits
• Health Spending Account
• Sick Pay Allowance
• Employee and Family Assistance Program
• DPSP and GRSP
• A Continuous Learning Environment
• A Casual Dress Code
• A Fun and Supportive Work Environment

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.

Please visit our careers page to see more job opportunities.