Volunteer Program and Navigation Services Lead

Job Title: Volunteer Program and Navigation Services Lead
Location: Sechelt/Gibsons
Employment Type: Permanent, Full Time
Compensation: $32.71 – $36.16

About Community Services

Since 1974, Sunshine Coast Community Services Society has been at the heart of creating positive change for people on the Sunshine Coast. With a legacy built on care, dedication, and adaptability, we proudly offer over 30 impactful programs across the region. Our work spans four vital areas: Community Action and Engagement, Together Against Violence, Child and Family Counselling, and Family, Youth, and Children’s Services.

Guided by our core values—social justice, interdependence, diversity, compassion, and respect—we are driven to empower individuals and strengthen our community. We’re seeking passionate, values-driven individuals who want to make a real difference in the lives of others. If that sounds like you, join us and be part of our meaningful journey!

About the Role

The Volunteer Program and Navigation Services Lead plays a pivotal role in aligning the Volunteer and Navigator programs with the mission, vision, and strategic priorities of Community Services. This role focuses on developing and implementing organization-wide volunteer management strategies to enhance engagement, build program capacity, and foster leadership within the volunteer community, while maintaining strong relationships across departments.

What You’ll Do

Lead the staff team in planning, developing, and delivering daily activities that support participant health and development.

Oversee the Navigator Program, including the Keeping People Housed Program, and manage daily operations of the SCCSS Thrift Store, ensuring efficient staff scheduling and providing coverage as needed.

Foster a welcoming environment at the SCCSS Thrift Store for all stakeholders, including customers, donors, clients, and volunteers.

Develop and implement volunteer program strategies, ensuring policies and manuals are current, while handling volunteer recruitment, onboarding, and training.

Create and manage engagement opportunities and volunteer placements, focusing on diversity, inclusion, and leadership development.

Lead volunteer recognition initiatives to foster engagement and appreciation.

Provide mentorship and support to staff and volunteers, ensuring policy compliance and promoting safety, development, and organizational capacity.

Collaborate with SCCSS staff to identify and enhance volunteer placements, and work with Communications to update online volunteer opportunities.

Represent the volunteer program at events, maintain program documentation, and compile reports, including reviews and statistical summaries for funders.

Work with the Manager to develop and oversee the program budget, ensuring adherence and applying for grants to support volunteer programming.

Partner with the Manager and People and Culture department on all aspects of staff and volunteer management, including recruitment, training, supervision, and performance evaluation.

What You Bring

Two years of experience managing a volunteer program, plus a certificate in Volunteer Management from a recognized program or equivalent education and experience.

Familiarity with the rent bank model and knowledge of community resources.

Understanding of social enterprises and retail experience.

Knowledge of non-profit culture and the unique needs of volunteers.

Demonstrated cultural competency and experience working with diverse populations, including experience in event planning.

Excellent communication skills, including interpersonal, verbal, written, presentation, and workshop facilitation.

Strong organizational and time-management skills; ability to adapt communications for a wide audience and prioritize tasks effectively.

Proficiency in Microsoft Office Suite.

Ability to work well both as part of a team and independently.

Flexible schedule to accommodate evening and/or weekend events.

Additional Information

Valid driver’s license and reliable vehicle for meetings and events across the Coast.

Successful completion of a criminal records check

May have to work from various location (indoors and outdoors) for different event and support volunteers

Why Join Our Team?

Competitive and Transparent Compensation: We value fairness and clarity in our wages.

Comprehensive Benefits: Employer covers 100% of health benefits and 75% of long-term disability premiums.

Secure Your Future: Enjoy employer contributions to the Municipal Pension Plan (MPP).

Generous Vacation Time: Start with 3 weeks in your first year, increasing to 4 weeks in your second year.

Wellness and Flexibility: Receive 5 days of special leave annually for wellness, personal needs, and more.

Professional Development Support: Paid memberships for professional designations and plenty of opportunities for growth.

Community Impact: Be part of meaningful work that makes a real difference.

Team Connection: Participate in our annual Off-Site Team Building Day with fun, engaging activities that foster collaboration and connection.

How to Apply

Please provide your resume as part of your application for this role. Visit our career page for more opportunities.

We are committed to ensuring our application process is accessible to all candidates. If you require accommodations during any part of the application process, please contact hr@sccss.ca

“We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please visit our careers page to see more job opportunities.