Visitor Experience Representative

The Visitor Experience Representative (VER) serves as the first point of contact for guests at the New Orleans Museum of Art (NOMA). This public-facing role is responsible for providing exceptional customer service, assisting with admissions, promoting memberships, answering visitor inquiries, and ensuring that all guests feel welcomed and informed. VERs play a key role in delivering a positive and accessible museum experience for a diverse audience.

• Greet visitors warmly and provide excellent customer service at all times.

• Sell general admission tickets, memberships, and special event tickets using the museum’s point-of-sale system.

• Offer accurate information about museum exhibitions, public programs, special events, and amenities.

• Assist guests with accessibility needs and provide guidance on navigating the museum.

• Promote NOMA memberships and explain benefits to prospective members.

• Monitor visitor flow in the lobby and exhibition areas to ensure a welcoming and safe environment.

• Respond to visitor inquiries via phone, email, and in person in a courteous and professional manner.

• Support the museum's safety and security protocols, including emergency procedures when necessary.

• Assist with the opening and closing of the visitor experience desk and related areas.

• Maintain a clean and organized workspace, and report facility or maintenance issues as needed.

• Participate in regular training sessions on customer service, exhibitions, and museum programming.

• Perform other duties as assigned by the Visitor Experience Manager.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required; some college preferred.

• Minimum of one (1) year of experience in customer service, hospitality, retail, or a related field.

• Interest in the arts, museums, and public engagement.

• Excellent verbal communication and interpersonal skills.

• Ability to work effectively with diverse populations and provide inclusive and respectful service.

• Comfortable using computers, point-of-sale systems, and standard office equipment.

• Must be dependable, punctual, and able to work a flexible schedule, including weekends, holidays, and special events.

PHYSICAL REQUIREMENTS:

• Ability to remain at a desk or front-facing station for extended periods.

• Must be able to lift up to 15 lbs occasionally.

• Must be able to communicate clearly in person and via phone.

• Ability to work in a fast-paced environment with high visitor volume.

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