Turn Down Attendant

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure! Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, golf, Glacier National Park, and more...

The Lodge at Whitefish Lake,  one of Montana's AAA Four Diamond resorts, is seeking a Turn Down Attendant to work with our team.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

The Turn Down Attendant is responsible for creating a welcoming and comfortable atmosphere for our guests by preparing guest rooms for the evening. This role is vital in ensuring a memorable and luxurious experience, with meticulous attention to detail and a commitment to outstanding service.

MAIN DUTIES AND RESPONSIBILITIES:

• Perform evening turndown service for assigned guest rooms, including tidying up the room, refreshing amenities, and creating a restful environment.
• Ensure all guest room standards are met, including cleanliness, arrangement, and presentation.
• Replenish guest supplies such as water, towels, and toiletries.
• Assist in maintaining the overall cleanliness and appearance of guest rooms and public areas.
• Respond to guest requests promptly and courteously, ensuring guest satisfaction.
• Collaborate with housekeeping and guest services teams to provide seamless service.
• The Lodge at Whitefish Lake’s standards of excellence and adhere to the Forbes Travel Guide criteria.
• Emptying garbage, removing dirty linens and towels upon request.
• Always carries a radio and responds to any amenity delivery requests.
• Reports necessary maintenance issues to Front Office so a work order is made.
• Assists with housekeeping as needed for Daily Housekeeping Service for in-house guests.
• Follows departmental policies and procedures.
• Follows all safety and sanitation policies.
• Assists other departments when needed to ensure optimum service to guests.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

• Operating Housekeeping equipment such as vacuums, mops, maid cart, etc.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Must maintain a positive influence in the community and positive relations with area vendors.
• Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success above own interests.
• Quality – Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
• Guest Service – Responds promptly to guests’ needs and takes ownership of the overall guest experience.
• Professionalism – Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.