Triage / Medical Assistant / Phlebotomist Float

Location(s): Abingdon, VA / Richlands, VA / Norton, VA / Castlewood, VA 

Job Type: Hourly; Part-Time and Full-Time options available

Qualifications:

· High school diploma or equivalent

· Valid Driver's License to commute to assigned practice locations and as requested

· Current CMA or CCMA certification a plus

· Current Phlebotomy Certification (CPT)

· Previous experience in a clinical setting, preferably in behavioral health, addiction medicine, or primary care

· Excellent interpersonal and communication skills

· Strong organizational and time management abilities

· Proficiency in electronic medical records (EMR) systems

· Knowledge of medical terminology and clinical procedures

· Ability to work effectively in a team-oriented environment

Key Responsibilities:

· Perform routine clinical tasks, including taking vital signs, drawing blood, and collecting laboratory specimens

· Obtain and document patient medical histories, current symptoms, and other relevant information

· Assist physicians, nurse practitioners, and other healthcare providers with patient examinations, wellness assessments, and procedures

· Support patient care delivery by helping health care providers during examinations; drawing blood, preparing lab specimens; disposing of contaminated supplies; telephone prescriptions to pharmacies; authorizing medication refills as directed by physician; obtaining reports and records as ordered or requested by providers

· Conduct patient education on health management, treatment plans, and preventive care

· Ensure patient confidentiality and maintain accurate and up-to-date medical records

· Schedule appointments, follow-up visits, and coordinate authorizations and referrals to specialists 

· Provide emotional support and reassurance to patients and their families

· Answer phone calls, respond to patient inquiries, and manage electronic communications

· Participate in staff meetings, training sessions, and quality improvement initiatives

· Assist in the management and monitoring of patients receiving addiction treatment, including medication-assisted treatment (MAT)

· Provide support in behavioral health interventions, including patient screenings, assessments, and follow-up care

· Prepare examination rooms and ensure they are clean and well-stocked with necessary supplies

· Maintain safe and secure work environment by following and enforcing standards and procedures; complying with legal regulations

· Serve and protect the physician or health care provider practice by adhering to professional standards, policies, procedures, and all federal, state, and local requirements

· Enhance the health care facility’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

· Other duties, as assigned