Training Coordinator
Brief Description
Conduct training programs, including but not limited to new hires, new processes or programs, and retraining
Responsibilities
o Travel to stores for on-site training, as needed.
o Promote customer service and satisfaction through continued employee awareness training.
o Track and support situations of non-compliance with the rules, processes and procedures established by the company
o Ability to influence others with a positive attitude
o Being entrepreneurial and highly intuitive
o Show confidence, patience, discretion, good judgment, strong decision-making and problem-solving skills
o Be a store support person, even be a link between the stores and the corporate office, as needed
o Ability to interact professionally with all levels of the organization and communicate through a positive influence
o Develop and assist in the implementation of new programs, policies and/or procedures
o Develop and assist in the evaluation and effectiveness of training and development programs
o Development of training materials, such as manuals, quick reference aids, PowerPoint presentations, and other training support materials
o Preparation and updating of store menus and recipes.
o Preparation of recipes costs, as needed or when required by Management.
o Generate weekly and monthly training reports, among others.
o Creation and/or updating of trainings in the Netchex system. Entry into the Netchex system of trainings performed to employees.
o Preparation of training certificates made to employees.
o Preparation and updating of reports (alcohol and tobacco, forklift, training, etc.), as needed.
o Request, delivery and tracking of managers' uniforms, as needed.
o Coordination of trainings with external suppliers when required.
o Coordination of new preparations, tasting and monitoring of approval with management (kitchens, pastry, etc.).
o Printing, plasticizing and sending documents to stores (menus, certificates, etc.)
o Archive training documents.
o Other training-related tasks, as assigned to you
Training Coordinator Top Skills & Proficiencies
o Strong organizational and planning skills with specific attention to detail
o Good character, high integrity and have the ability to maintain confidentiality
o Excellent verbal and written communication skills, bilingual a plus
o Possess excellent customer service skills and has a passion to serve and train others
o Bilingual Spanish/English
o Bachelor’s Degree in HR- related field