Tour Operations Coordinator
THE FINER DETAILS
Start Date: April 2025
Location: Burnaby, BC
Wages: $21.50 per hour
Work Hours: Seasonal, Full-time and Part-time hours available. This role works shiftwork, on weekdays, weekends, and holidays to support our daily operations.
Full Time Schedule:
- four 10-hour days, starting at 5:30 AM - 4:00 PM
or
- five 8-hour days, starting at 6:00 AM - 2:30 PM
Part Time Schedule:
- two 8-hour days, starting at 6:00 AM - 2:30 PM
or
- four 6-hour days, starting at 3:00 PM - 9:30 PM
or
- three 6-hour days, starting at 3:00 PM - 9:30 PM
This role is the heartbeat of our Guided Tour Operations! With a keen focus on attention to detail and guest experience, you are working behind the scenes to help plan, prepare, and support our Drivers and Guides in the delivery of our daily sightseeing tours. Working closely with operations, reservations, mechanics, and cleaning teams, your collaborative and communicative approach is paramount to ensure we exceed our guests’ expectations. You bring a can-do attitude, a solutions-based approach, effective communication skills, and thrive in a fast-paced environment.
YOUR WORK WILL INCLUDE
- Planning, executing and coordinating the daily operations of our vehicles, Driver Guides, Shuttle Drivers, and Meet + Greet teams
- Preparing Driver Guides for daily tour assignments including attraction vouchers, tour manifests, vehicle allocations, itinerary changes, hotel allocations, ferry cards and specific guest requirements
- Proactively monitoring and communicating tour changes, traffic & ferry delays, city events, and attraction closures to Driver & Step on Guides to ensure the guest experience is well managed
- Communicating clearly and effectively over radios, phone, text, and chats
- Splitting guest pickups based on hotel location for the next day’s tours
- Mitigating operational issues with a guest focus (vehicle breakdowns, ferry cancelations, etc)
- Forecasting resource and fleet assignments for future tours
- Communicating challenges effectively with Drivers & Step on Guides and Managers as needed
- Completing daily operations reports
- Organizing and conducting tasks to ensure safe, consistent and timely performance
- Supporting Driver & Step on Guides to ensure policies and procedures are followed
- Anticipating guests’ needs, with a keen eye to enhance guest experience
- Dispatching day-to-day charter delivery requirements
WHAT WE WILL LIKE ABOUT YOU
- A clear and effective communicator and active listener
- A very organized and detail-oriented approach, thriving under pressure
- You have a professional demeanor and are friendly and personable
- A quick-thinking problem solver who reacts appropriately to unexpected changes
- Proficient in Microsoft Office & Teams, and previous experience with reservations systems
- Prior dispatch, guide, or transportation experience (bonus if at a bus or sightseeing company!)
- In-depth knowledge geographical knowledge of Vancouver (bonus if also Victoria, and Whistler!)
WHAT YOU WILL LIKE ABOUT US
- Paid training
- An experienced, driven and supportive Leadership team
- Company social events (BBQ’s, Summer and Christmas Staff events)
- Free admission & discounts for you and a guest to 90+ attractions through the Tourism Privilege Pass
- Central Burnaby office with easy access to Skytrain stations and Lougheed Highway 7
- Internal and external recognition programs for fun awards and prize opportunities
- Invitations to VIP tourism industry events, networking opportunities and familiarization tours
- The little things like coffee and hot chocolate (available in-office)
Please submit a Cover Letter with your Resume when applying.
Everything we do at Gray Line Westcoast Sightseeing is for a common purpose: Sharing Remarkable Experiences Together. We have been introducing the world to Vancouver, Victoria, and Whistler for over 40 years on our sightseeing tours, and we can’t wait to share these experiences with you. We attribute much of our success to our passion for Vancouver and the strength of our team. Gray Line Westcoast Sightseeing is the #1 Top Nominated Company at the Vancouver Tourism Awards for two years in a row in 2023 and 2024! This rise to the top is a testament to GLWCS's unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests.
GLWCS is an equal opportunity employer. We are committed to the principles of equity, diversity, and inclusion. We are committed to creating and maintaining an inclusive workplace that welcomes, respects, and values diverse backgrounds, viewpoints, and abilities regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability. GLWCS recruits, hires, trains, compensates, and promotes people of all races, ethnicities, religions, genders, sexes, abilities, and ages.
Gray Line Westcoast Sightseeing respectfully acknowledges the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations on which our offices are located.
Please visit our careers page to see more job opportunities.