Tiki Server

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure!
Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more...

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Tiki Server to join our Food and Beverage Team.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

The Tiki Server role is to create the finest experiences for our guests, provide exceptional service, create a connection with guests and coworkers to build an environment of warmth, energy, teamwork, and professionalism.

MAIN DUTIES AND RESPONSIBILITIES:

• Maintain a professional image.
• Maintain professional working relationships.
• Collect payment for food and beverage services.
• Follow company cash handling and accounting procedures.
• Provide exceptional customer service.
• Maintain excellent product knowledge, including the ability to recommend and guide guests in selecting beverage and food items.
• Must be able to maintain composure and effectiveness in a busy, fast paced environment.
• Must be able to maintain up to a 7-table section while providing accurate and timely service.
• Notify manager of unhappy or unruly guest
• Perform all opening, side work, and closing duties accurately and completely
• Maintain a clean workspace.
• Assist managers, chefs, bartenders, and other servers as directed or needed.
• Understand proper food storage and sanitation procedures.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

• Must be organized and detailed oriented.
• Must be punctual and arrive at work on time and in accordance with posted schedule.
• Must have POS system competency.
• Must have current Montana TIPS certification. 
• Ability to carry a tray of food and/or drinks through a busy dining space.
• Able to hear guest orders and needs amidst loud background noise.
• Should have strong multitasking abilities in a busy work environment.
• Learn and maintain full knowledge of menu items.
• Follows and responds to management instructions and directions.
• Must be a team player and balance team and individual responsibilities.
• Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail.
• Strong communication skills with the ability to develop relationships and foster cooperation.
• Maintain expected level of appearance and hygiene consistent with Averill Hospitality standards. Should come to work every day neat, clean and well groomed.

QUALIFICATION STANDARDS

EDUCATION

• Preference for a high school diploma or G.E.D. equivalent.
• Computer and point of sales skills required.

EXPERIENCE/ LICENSES OR CERTIFICATES

• 2+ years at a high level, quality establishment.
•  TIPS and Food Handler Certifications required..

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.