Tiki Bar Host

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure!
Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more...

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Tiki Bar Host to join our Food and Beverage Team.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

To present a positive first impression of friendliness, excellent service, and high standards.  To greet all guests upon arrival and departure with a smile and bid guest farewell as they leave. Remember you are the first and last impression.

MAIN DUTIES AND RESPONSIBILITIES:

• Maintain a cheerful, courteous disposition and a neat, clean, and professional image.
• Welcome guests upon arrival.
• Escort guest as soon as possible to appropriate table.
• Maintain a professional working relationship with employees and guests.
•  Maintain host/hostess area/foyer clean/free of clutter.      
• Enthusiastically engages guests upon arrival.
• Designates table assignments.
  
• Escorts guest to assigned table.  Make the guest feel welcome, maybe engage in a brief conversation.  Do Not rush the guest and Do Not walk too fast for the guest. 
• When seating the table pull the chairs out for ladies and hand the menus to the guest.  Do not place the menu on the table or the chair. 
• Remember it is your job to control the flow of the bar area.  Keep calm and notify the Manager if anything should arise.  
• Notifies manager of unhappy guests.
• Inspects restrooms for cleanliness and calls the front desk for cleaning.
• Bids farewell to departing guests. 
• Performs assigned side work duties.
•  Assists mangers as directed.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

Requirements:

• Stands/walks during 6-to-8-hour shift.
• Able to hear guest order and requests amidst loud, background noise.
• Maintain expected level of personal appearance and hygiene consistent with Tiki Bar image for FOH employees working in full view of the guest.  Neat clean and well groomed. Men should be neatly shaven and hair well-groomed and out of face.  Women should have long hair pulled back and nails should be neatly trimmed and clean.
• May be required to assist service staff during peak periods, watering tables, clearing, and resetting tables if need be
• Able to manage unsatisfactory guest experience.
• Training will be overseen by a Certified Trainer, and Manager.
• Evaluations and testing of knowledge acquired will be completed during the training process.
• The use of drugs and alcohol while in the workplace or on restaurant property is prohibited and will not be tolerated.  Sexual harassment and harassment based upon race, color, national origin, religion age, gender, sexual preference or disability is prohibited and will not be tolerated.

Competencies:

• Attendance/Punctuality Is consistently at work and on time according to schedule.
• Dependability Follows instructions, responds to management direction, keeps commitments, commits to long hours of work when necessary to reach goals, and completes tasks on time.
• Teamwork Balances team and individual responsibilities, exhibits objectivity and openness to others views, welcomes feedback, contributes to building a positive team environment, prioritizes the success of the team above own interests.
• Quality Meets productivity standards, completes work in a timely manner, strives to increase productivity, works quickly and efficiently.
• Diversity Shows respect and embraces diversity and cultural differences, promotes a harassment-free environment.
• Guest Service – Responds promptly to guests needs and takes ownership of the overall guest experience.
• Ethics – Treats people with respect and dignity, keeps commitments, inspires the trust of others, works ethically and with integrity, upholds organizational values.
• Organizational Support Follows policies and procedures and completes tasks necessary to meet big picture goals of the lodge.
•  Professionalism Approaches others in a respectable manner, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.
•  Safety and Security Observes safety and security procedures and uses equipment and handles food/materials/chemicals according to HACCP standards and procedures.
•  Profitability Makes a conscientious effort to help minimize waste of food product, equipment, and supplies to increase profitability of the property as a whole.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.