Tier 1 Support Business Analyst (EDI, Healthcare)
Location: Remote (U.S. Based)
Job Type: Direct Hire
Open Positions: 2
Greencard/US Citizen ONLY
NOT AVAILABLE TO: H1B or 3rd Party Vendors
AXIOM Systems, Inc. is a trusted leader in healthcare IT solutions, with over two decades of experience providing consulting, implementation, and support services to health plans, payers, and healthcare organizations. We specialize in delivering tailored solutions that improve performance, ensure compliance, and enhance member satisfaction.
AXIOM Systems is seeking two (2) Tier 1 Support Business Analysts with a strong background in EDI (Electronic Data Interchange) and healthcare or health plan operations. These professionals will be responsible for the initial triage, analysis, and resolution of client-reported issues and inquiries related to EDI transactions and healthcare systems. The ideal candidate will be customer-focused, analytical, and capable of translating technical details into understandable language for clients.
Responsibilities:
- Serve as the first point of contact for client support inquiries related to EDI transactions (e.g., 834, 837, 270/271, 276/277).
- Perform triage and initial root cause analysis of reported issues.
- Collaborate with internal teams and escalate to Tier 2/3 as necessary.
- Document issues, resolutions, and steps taken in the support ticketing system.
- Communicate effectively with clients, ensuring clarity and timeliness in all interactions.
- Analyze and interpret EDI files and healthcare data formats.
- Provide feedback to internal teams to improve system stability and client satisfaction.
- Support QA, testing, and validation efforts when necessary.
Qualifications:
- 3+ years of experience in a Business Analyst or support role involving EDI in a healthcare or health plan environment.
- Solid understanding of common HIPAA EDI transactions (834, 837, 270/271, etc.).
- Experience working with support ticketing systems and issue tracking tools.
- Strong problem-solving and analytical skills.
- Excellent communication skills—both written and verbal.
- Self-starter who thrives in a remote or hybrid environment.
- Prior experience in a health plan, payer, or provider setting.
- Familiarity with claims processing, enrollment, or eligibility systems.
- Knowledge of HealthRules or other core administrative healthcare platforms, a plus.
- Experience with basic SQL and running scripts, a plus.
AXIOM provides a comprehensive benefits package, including leave of a standard 26 days a year. Health insurance is provided by United Healthcare and coverage for Dental, STD, LTD and Life is provided by Guardian. Additional benefits include Flexible Spending Accounts, 401(k) matching, cancer insurance and more.