Therapeutic Mentor & Front Desk Assistant

Position Overview

Inclusion Family Counseling Center is seeking a dependable, compassionate, and organized Therapeutic Mentor & Front Desk Assistant. This hybrid role provides front desk administrative support while also offering direct mentoring services to youth and families in the community. The ideal candidate is professional, people-oriented, and passionate about supporting children and families in a multicultural, mission-driven mental health environment.

Key Responsibilities

Front Desk & Administrative Duties

• Greet clients, families, and community members warmly as they arrive.
• Answer and direct phone calls; return messages promptly.
• Screen requests for services and process intake information.
• Enter baseline and intake data into the electronic health record accurately.
• Check in clients for appointments and provide basic assistance.
• Maintain a clean and welcoming waiting area and counseling spaces.
• Maintain clean and welcoming counseling rooms.
• Support insurance authorizations, billing follow-up, and payment collection.
• Coverage of Front Desk in Brockton 20 hrs. (Thursdays and Fridays 10-6pm) 

Therapeutic Mentor Duties

• Provide structured, one-to-one, strength-based support to youth in homes, schools, and community settings.
• Help youth build skills in communication, problem-solving, emotional regulation, social interaction, and daily living.
• Model and coach positive behaviors in social and community activities.
• Support youth in accessing pro-social activities, community resources, and age-appropriate independence.
• Collaborate with families, therapists, and supervisors to ensure services align with treatment goals.
• Maintain accurate, timely documentation of services in compliance with CBHI and agency standards.
• Participate in supervision and training for ongoing professional development.
• Participate in mandatory staff meetings and TM meetings.
• TM 10 hours (billable) per week. 

Qualifications/Requirements

• Education: Associate’s or Bachelor’s degree in Social Work, Psychology, or related field (required).
• Experience: At least 1 year of administrative, front desk, or customer service experience preferred. Prior youth mentoring or human services experience is a plus.
• Knowledge of CBHI programs and Electronic Health Records preferred.
• Excellent communication, customer service, and problem-solving skills.
• Strong organizational and multitasking skills; ability to meet deadlines in a fast-paced environment.
• Computer literacy (Microsoft Office, email, and data entry required).
• Ability to maintain confidentiality and professional boundaries.
• Bilingual (Spanish, Haitian Creole, Cape Verdean Creole, or Portuguese) strongly preferred.

Benefits & Compensation

• Hourly rate: $20-23/hr., based on experience.
• Health, dental, and vision insurance.
• Paid vacation, sick time, and holidays.
• 401K retirement plan with employer match (after 90 days).
• Mileage reimbursement (for TM work).
• Supportive, inclusive, multicultural work environment.