Theatre Manager - Los Gatos

Summary: 

The Los Gatos Theatre Manager is responsible for all aspects of the operation at the Los Gatos Theatre. The Los Gatos Theatre Manager must have the ability to contribute in all areas of the operation as needed. This position directly reports to the Area Director and the Operations Team. 

$25 - $31/hr

Part Time or Full Time – 20-40+ hours per week 

General responsibilities include but are not limited to:

• Offer superior guest service according to established standards and practices. 

• Provide coverage and assistance in the areas of concessions, box office, café and other guest service responsibilities as needed.

• Inspire, coach, and motivate team members to deliver a remarkable unmatched overall entertainment experience through direct oversight.

• Guide and encourage theater team members to maximize their personal growth and development.

• Offer superior guest service by working effectively with guests in a high volume setting and provide an outstanding ability to listen and communicate.

• Oversee all theater departmental functions and other duties as assigned with the guidance of the Operations Team.  

People: Hire, train, retain and develop team:

• Cultivates a strategic team environment that provides exceptional guest service while directing a specific area of the management team and ensuring all staff members perform at a consistently high level. 

• Leads the hiring process which consists of interviewing, hiring, and orienting quality candidates. 

• Overall skills: Communicates with the Area Director and Operations Team on staffing needs and hiring programs to ensure proper usage and coverage. 

• Leads in the execution of all staff and manager training programs, and ensures that all communications, documentations and evaluations are completed in a timely manner. 

• Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, and upholding operational standards.

• Overall Skills: responsible for effective and timely implementation of all company rollouts and initiatives. 

• Leads and schedules consistent staff meetings to properly ensure the theater team is up-to-speed on all areas of the theater operation.

Sales: Manages annual budget and business plan to meet targeted financial performance:

• Sets sales goals by period for concessions and café.

• With the assistance of the House Manager (HM), ensures kitchen operating standards are met through facility maintenance, adequate staffing, and training of all kitchen staff members. 

• Work with HM on cost of sales through the inventory management system, food safety audits, station testing and recipe knowledge, food quality indicators, and ticket times. 

• Capitalizes business opportunities in the market area by executing company marketing strategies to drive sales. 

Guests: Consistently meet the standards for the guest experience (quality of operations)

• Delivers an unparalleled guest experience through the best combination of food, drinks and movies in an ideal environment. 

• Ensures that the front of house area meets operational standards and guest service needs are met through facility maintenance, adequate staffing, and training of all staff members. 

• Ensures a well maintained, safe, secure, and sanitary environment for all CineLux Theatres guests and staff.

• Monitors service cycles and coaches management team members on operational standards to ensure guest satisfaction.  

Job Requirements: 

Education and/or Experience                   

• Requires a High School diploma or general education development (GED) diploma; undergraduate degree in hospitality, restaurant management preferred.

• Requires 1 or more years of progressive growth and management experience at CineLux Theatres or 2 or more years in high volume and/or multi-unit theater, retail or restaurant operations or other related management experience.

Skill Requirements:

• Working knowledge of all theater functions, including projection equipment, food and beverage operations and facility services.

• Outgoing, positive attitude and enthusiasm for working with the public and the theater team. 

• Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and provide direction for staff.

• Excellent leadership, training and development skills.

• Effective oral and written communication skills.

• Demonstrates organization and multi-project time/issue management and the ability to meet deadlines consistently.

• Work effectively with supervisors, peers, subordinates, guests, vendors and corporate partners.

• Outstanding ability to listen, communicate, and work effectively with guests in high stress and high volume settings.

• Computer literate (Windows, Microsoft Office, internet) with the ability to learn and train others in the use of new technologies. Ability to use computers with both off the shelf and custom written software.  

• Ability to adhere to CineLux Theatres’ grooming guidelines and provide a professional appearance. 

• Ability to read and interpret documents like training materials, spreadsheets, reports and operating instructions.

• Accurate cash handling skills. 

• Ability to compute rates, ratios, and percents and to draw and interpret charts and bar graphs.

• Flexible availability including daytime, evenings, weekends and major holidays. Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred.

Additional requirements:

• Basic food handling skills as required by local and/or state regulations.

• Restaurant management or food service experience preferred.

• California Food Manager Certification.

• Proficiency at all workstations in the kitchen.

• Complete knowledge of theater menu.

• Working knowledge of all Cinema Cafe functions.

• Prior experience with point-of-sale cash handling systems preferred. 

• Obtain and maintain any necessary food service and alcohol service certification or licensing.

Physical and Environmental Work Conditions:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the team member will regularly be required to: 

• Work days, nights, and weekends as required.

• Work in a noisy, fast paced environment with distracting conditions. 

• This position requires the employee to frequently lift and/or carry up to 10 pounds and occasionally lift and move up to 50 pounds. 

• Move about the facility and stand for long periods of time. 

• Read and write handwritten notes.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock and vibration, The noise level in the work enrolment is usually moderate. 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. 

CineLux Theatres reserves the right to assign and reassign duties and responsibilities to this job at any time. 

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at CineLux Theatres and is not a legally binding contract. CineLux Theatres reserves the right to amend, change or terminate the job description, as it deems appropriate

ABOUT US: CineLux Theatres is a bay area community-based movie theater company. Our first cinema was established in Campbell in 1966. Today the same local family operates its theaters focused within Silicon Valley and Santa Cruz County. We are proud of our wonderful staff which support our vision of providing a friendly entertainment escape!

CineLux Theatres is an Equal Opportunity Employer