Teller Supervisor

Responsible for coordinating teller staff activities in the Banking Office.  Also, responsible for completing all Teller Supervisor tasks and providing leadership for the teller staff.

·  Oversee daily transactions of teller staff as to provide superior customer service with minimal service problems.  Includes ensuring accurate and timely processing of basic transactions and services.

·  Maintain vault cash supply and assist tellers in maintaining their teller window supplies.

·  Order and shipping of cash supply and ensuring accuracy of count while maintaining branch limits.

·  Oversee vault security and teller alarm equipment.

·  Authorize teller transactions including payment of checks within assigned limit.

·  Identify risks and/or problems with new account deposits, regulatory compliance, overdraft authority, and Bank Secrecy Act.

·   Carry out specific supervisory responsibilities including assisting manager in:

ü scheduling work hours of teller staff and arranging for coverage.

ü partnering with the Training Department to schedule continuing education for staff.

ü routine coaching and counseling including providing feedback to Retail Banker

·   Assist tellers with complex transactions and customer issues to ensure timely and professional resolution.

·   Assist with risk management practices to include management of teller differences, losses and teller errors.

·   Manage risk in every transaction and detect fraudulent transactions to prevent losses.

·  Handle proportionate volume of work based on banking office demands.

·  Conduct banking office audits.

·  Build customer loyalty through courtesy and friendliness, including referring customers to other Bank staff as needed.

·  Follow bank policies and procedures, security guidelines, and comply with all federal, state, and local regulations.

·  Support team sales process by identifying and acting upon customer needs or by making the appropriate referral.  Leads and participates in team sales efforts such as team sales goals.

·  High school diploma or equivalent and a minimum of 3 years related job experience, or equivalent combination of education and experience.

·  Cash handling experience.

·  Effective oral and written communication skills.

·  Excellent customer service and interpersonal skills.

·  Demonstrate willingness and desire to interact in a team environment.

·  Ability to compute basic to moderately complex math calculations.

·  Basic problem-solving and analytical skills.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

·  Proficiency in using personal computers and office products (e.g., Word, Excel).

·  Demonstrated supervisory and management skills.

·  Demonstrated coaching skills.