Teller I, II, or III - Screven Branch

Essential Duties and Responsibilities:

Teller I

• Process member transactions on several platforms accurately and efficiently via face-to-face, drive-thru, phone and email.  Transactions will include wires and credit card advances.
• Assist members with general account maintenance, including direct deposit and distribution changes, check orders and safe deposit box opening and entry.
• Assist members with internet and home banking usage.
• Answer all incoming telephone calls as part of the teller pool.
• Discover loan opportunities and refer them to the loan department.
• Perform credit union batch processes as instructed.
• Perform all other administrative duties as requested.

 Teller II – Must meet Teller I criteria in addition to the following.

• Assist members with account maintenance, including account opening; share, certificate and debit/ATM card opening and maintenance; and direct deposit changes, distribution changes, check orders and safe deposit box opening and entry.
• Assist members with IRA maintenance, including contributions and distributions.
• Maintain a thorough knowledge of deposit and ancillary product offerings and discover cross-selling opportunities and present those to members to increase product penetration.
• Maintain a thorough knowledge of deposit and ancillary product offerings and discover cross-selling opportunities and present those to members to increase product penetration.

Teller III – Must meet Teller II criteria in addition to the following.

• Assist members with IRA share and certificate opening and closing, as well as IRA maintenance, including contributions and distributions.
• Maintain a thorough knowledge of loan, deposit and respective ancillary product offerings and discover cross-selling opportunities and present those to members to increase loan and deposit product penetration.
  

Skills and Qualifications Required:

• High school diploma. Cash handling and/or customer service experience preferred, with preference given to work in a financial institution.
• Ability to use basic functions of Microsoft Word and Excel.  Ability to use Adobe or other like software to complete and view fillable documents.
• Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.  Ability to organize thoughts in written and/ or oral form in a professional and grammatically correct manner, so that the recipient may easily understand the contents.
• Ability to calculate interest earned per term on Certificates of Deposit and per day on loans.  Ability to calculate minor calculations such as adding, subtracting, multiplying, dividing and figuring percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to lift up to 20 pounds. Ability to sit or stand for extended periods and to walk to other locations in building as necessary to complete work.  Ability to push heavy doors as necessary to gain access to areas needing entry to complete work.  Ability to stoop, kneel and crouch to complete other tasks, as necessary.