Teller 1 - Browning, MT

Responsibilities:

·         Adheres to all bank operations and security procedures, including opening and closing duties, participating in all dual-control processes including night drop, mailed in deposits, and currency audits.

·          Customer acknowledgment upon entry and exiting of the bank.

·         Interact with customers to demonstrate care, build relationships, and complete requested transactions.

·         Answers customers’ questions in person and/or on the telephone.

·         Adheres to phone rotation requirements, available to answer calls when designated as primary.

·         Communicates professionally using appropriate email etiquette and internal subject line guidance.

·          Escalate questions and issues to more experienced roles, ensure any communication sent interdepartmentally has appropriate supervisory staff included.

·         Processes routine transactions such as deposits, check cashing/ withdrawals, and loan payments.

·         Review scanned bank transaction tickets and evaluate for bank or customer errors; certify that transactions are sent to core provider for end of day processing.

·         Verifies customer identity and Signature Cards when processing checks or withdrawals, following verification standards.

·         Maintains cash drawer within set limits; balances drawer daily by reconciling transactions, counting currency/ coin, and turning in overages or mutilated funds to the vault and/or Lead Teller.

·         Safeguards customer information and upholds confidentiality to protect our customers as well as the bank.

·         Attends training and proactively seeks opportunities for development through Jack Henry University, Reg U, or other internal platforms or resources.

·         Supports branch success by embracing new requests, assisting team members, and contributing to a positive working environment.

·         Accepts direction from managers and exercises judgment within defined policies and procedures.

·         Attend quarterly Robbery & Incident Response Procedures

·         Performs other duties as assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

·         Customer service focus, with experience in cash handling and bank transactions across multiple systems.

·         Ability to educate customers and connect them with our digital banking options.

·         Ability to interact with integrity and professionalism with customers, team members, and other departments.

·         Experience working within a team to meet customer needs.

·         Ability to follow policies, procedures, and regulations.

·         Ability to identify potential fraud and take appropriate action to prevent loss and provide risk mitigation.

·         Well-organized, independent, and able to prioritize in a fast-paced environment.

·         Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.

Additional Information:

·         Pass background check prior to hire

·         This position is 100% in office schedule.

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