Scheduling Coordinator

Ability Matters is seeking a dynamic individual to support our Scheduling team. The successful candidate will be responsible for a wide range of administrative tasks, including scheduling, data analysis, implementation of AI solutions, software training, and ensuring seamless interoperability of computing systems. This role will also provide direct services to individuals with disabilities two days a week. This position requires compassion, patience, and a commitment to inclusivity.

Responsibilities:

• Coordinating appointments, meetings, and maintaining calendars for the Technology and Scheduling team.
• Conduct data analysis, utilizing software tools and AI applications to derive insights and facilitate decision-making.
• Provide training on current and new software systems to staff, ensuring their proficiency and effective utilization.
• Ensure interoperability and functionality between various computing systems, both Apple and non-Apple hardware.
• Directly engage and provide services to individuals with disabilities two days a week.
• Communicate effectively with team members, stakeholders, and individuals served by the organization.
• Implement and track training programs, ensuring staff adherence to technological protocols.
• Oversee the development and implementation of software and hardware solutions aligned with organizational objectives.
• Import, manipulate, and analyze data for reporting purposes using spreadsheets, graphs, and report software.
• Proficiently operate databases and employ data retrieval methodologies for analysis and reporting.
• Assist in project management activities, aligning technological solutions with Ability Matters goals.
• Demonstrate strong analytical and problem-solving skills, addressing technological challenges efficiently.
• Exhibit excellent written and oral communication skills, translating technical information into user-friendly language.
• Interact with families and staff, delivering high-quality customer service and support.
• Collaborate effectively in a team-oriented environment, contributing to a positive and inclusive workplace culture.

Requirements:

• A preferred 4-year degree and a minimum of 2 years of relevant experience.
• Proven experience in overseeing the development and implementation of software and hardware solutions.
• Proficiency in importing, manipulating, and analyzing data for reporting purposes.
• Strong understanding of database operations and data retrieval methodologies.
• Project management skills, ensuring alignment with organizational objectives.
• Excellent analytical and creative problem-solving abilities.
• Exceptional written and oral communication skills.
• Strong interpersonal skills, with an empathetic approach to serving individuals with disabilities.
• Detail-oriented with the ability to prioritize tasks effectively.
• Highly self-motivated with the ability to work both independently and collaboratively.
• A customer service orientation with a focus on supporting families and staff.