Technicien(ne) informatique / IT Technician

Reporting to the IT Supervisor, the IT Technician will serve all Windfall project facilities. He/she will act as a technical advisor and support, and ensure the proper operation of computer equipment.  Based at the Windfall site, located in the Nord-du-Québec region, he/she will be required to work a schedule of 15 working days followed by 13 days off. Transportation, lodging and meals provided.

Duties and responsibilities                

• Comply at all times with occupational health and safety and environmental policies and regulations;

• Act as 1er and 2èm level IT support involving Microsoft business applications and operating systems;

• Provide support services for Microsoft-related technologies: Office 365, Microsoft Azure, Windows Server, Windows 10 and 11, etc;

• Provide technical and support services for the network: WAN and LAN connectivity, routers, firewalls and security;

• Monitor alerts and notifications from the remote monitoring and management system, and respond via the ticketing system;

• Installation and configuration of IP telephony stations.

• Communicate with customers, updating them on the progress of the incident and notifying them of changes to the computer system;

• Perform any other tasks related to the computer technician position that are relevant to the success of the project.

• Develop a spirit of collaboration and willingness to learn and share knowledge.

Basic skills

• Interpersonal skills: such as telephone and face-to-face communication, active listening and customer care;

• Ability to work under pressure (possibility of multi-tasking);

• Ability to work in a fast-changing environment;

• Enjoy teamwork and be able to create and maintain internal and external relationships;

• Resourcefulness

Technical skills

• Advanced understanding of operating systems, business applications, printing and network systems;

• Microsoft environment (Windows 10/11, Windows Server, Active Directory, GPO, Azure and M365).

• Enterprise network management (DNS, DHCP, VoIP, firewall, routing and switching, LAN and WAN)

• Knowledge of WIFI technology, deployment and administration of access points.

• HyperV virtualization and backup and restore solutions.

• Network/application monitoring and supervision tools 

• STRENGTHS: Knowledge of SAP Public Cloud edition administration