Team Support
Job Title: Team Support
Reports To: Jenny Manning
Delmonico Insurance Agency is a family business that prides itself in advising businesses, families, and individuals on their insurance needs in the most efficient way possible. We value our outstanding team of employees, integrity, reliability, continuous improvement, and supporting our community.
For 5 years in a row, Delmonico Insurance Agency has been ranked as one of the top places to work in Central New York!
Benefits for Full-Time Employees Include:
- Medical, Dental, and AFLAC Insurance Plans
- 401(k) with company contribution
- Life Insurance
- Short and Long-Term Disability
- Paid Vacation and Sick Leave
- Paid Holidays
- Company Paid Licensing and Continuing Education
Essential Job Duties: (Additional duties may be assigned)
- Receive, analyze, and distribute inbound communications, including: policies, claim acknowledgments, company and client correspondence, and other critical work-related documents.
- Responsible for accurately documenting changes on the EPIC platform, an industry-leading insurance customer relationship management database.
- Professionally interact with our valued clients and insurance carrier partners on behalf of the agency, responding to all inquiries timely.
- Provide administrative support to all team members, including: account managers, customer service representatives (CSRs), claims department, producers, and executives.
- Engage in continuous learning of our industry, procedures, and operations to enable upward mobility within the agency.
- Schedule and plan meetings and appointments as directed.
- Coordinate with other departments to ensure compliance with established policies.
- Build and maintain trusting relationships with suppliers, customers, and colleagues.
Knowledge, Skills, and Abilities:
- Proven experience as an office assistant or in a related administrative role
- Proficiency in MS Office and ERP systems
- Working knowledge of office equipment
- Excellent organizational and time management skills
- Analytical abilities and aptitude in problem-solving
- Excellent written and verbal communication skills
What Our Employees Say About Us:
“They make us feel like family and genuinely care about our well-being. We have a close-knit team that works together to provide the very best customer experience for our valued clients. It’s a great feeling to come to work every day.” -Joanne Lupo, Personal Lines Account Manager