Team Leader, Rights of Passage

Team Leader, Rights of Passage

Onsite, Downtown Toronto

Full Time, Permanent

Purpose of Position

The Rights of Passage Team Leader provides leadership to the program and staff. Team Leaders oversee case management plans for program participants, supervise program Youth Workers, and manage day-to-day operations of the program.

Responsibilities:

Staff Supervision

• Provides direct supervision and coaching to five (5) Full Time Youth Workers and approximately six (6) per diem Youth Workers. This includes ongoing coaching, facilitating regular supervision meetings and completing Staff Annual Performance Appraisals
• Interviews Youth Workers when there are vacancies
• Responsible for the direction and management of the daily shift including organizing scheduled activities and ad hoc activities at ROP
•  Responsible for ensuring that adequate staffing is in place for all shifts

Case Management

• Supports Consistent Workers in developing case management plans for participants
• Facilitates monthly Case Management Team meetings and regular case review
• Ensure that the case plans developed are consistent with the policies and procedures of CHT
• Liaise, when necessary, with community agencies to gather information and coordinate case plans for participants
• Consult with Youth Workers regarding referrals to internal and community services
• Ensure case management activities are completed (Assessments, reviews, communication and documentation)
• Safeguard confidentiality, professional ethics, and standards throughout the case management process

Counselling

• Meet with participants for regular check in on their progress
• Provides individual counseling support to participants, and addresses their issues
• Provides participants with referrals to community services that they need
• Assists participants in interfacing with outside systems (welfare, subsidized housing etc.)
• Facilitates Life Skills groups with participants

Documentation

• Complete ETO touchpoints and ensure Youth Workers are completing their touchpoints on time and accurately
• Oversees case plan direction activity and progress
• Oversees clear communication of case review decisions to all relevant parties
• Summarizes case plans and share them with community agencies on behalf of Participants when needed

Administration

• Supports program outreach and intake processes
• Leads / attends case management team meetings
• Attends daily shift change meetings and monthly team building meetings
• Data Quality Assurance – Monitors ETO and paper files to ensure quality assurance standards are met
• Delivers regular, direct supervision to Youth Workers in accordance with the HR policies and procedures
• Advocates with community agencies on behalf of the participants
• Reconciles participant savings, petty cash and tokens with the accounting department
• Participates in specific agency projects or community initiative as required
• Establishes and maintains positive relationships with participants of McGill/Granby Village, police, fire departments and community agencies

Qualifications:

• Bachelor of Arts, Bachelor of Social Work, and a minimum of 2 years’ experience in a residential setting or CYW and a minimum of 8 years relevant experience in a residential setting
• Knowledge of adolescent developmental theory and attachment theory
• Experience and skills in trauma-informed approach and strong harm reduction skills
• Possesses a high level of cultural competency to the role
  
• Leadership skills
• Knowledge of community resources
• Excellent written and verbal communications
•  Basic computer skills including Excel, Word and other basic Office applications
• Familiarity with the delivery of Life Skills
• A minimum of 2 years’ experience working with young people experiencing homelessness and/or survivors of human trafficking in a residential setting, administration, and employee supervision
• Strong knowledge of Equity, Diversity & Inclusion principles and their application in the workplace is an asset
  
• Previous experience working with staff from diverse backgrounds, including racialized and 2SLGBTQ+ staff is an asset

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

 Interested candidates are welcome to apply directly to this posting on or by May 2, 2024. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

About Covenant House Toronto

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Please visit our careers page to see more job opportunities.