Housing Manager (Internal Candidates Only)

• Utilizing a client-centered, anti-oppression, anti-racism, trauma-informed, gender equity and strength-based approaches, and in partnership with the Housing Team Leads (Outreach/Landlord Engagement and Housing Stability Program/Administration), oversee the day-to-day operations of the Housing Department to ensure that services are efficient, locally relevant, and outcomes driven.
  
• Ensure Housing programs, services and resource area work effectively and collaboratively within Durham Region’s Homelessness Support System to reduce homelessness in our community.
• Ensure Housing’s year-round services, including the Tax and ID clinic and life skills workshops, are promoted in the agency-wide calendar.
  
• Formulate objectives and action plans to meet the mandate and goals of the Department.
• Ensure that the organization meets the service delivery requirements as stipulated by the funders and ensure that all necessary tools and resources are developed to operate efficiently in an outcomes measurement environment.
  
• Ensure all relevant policies, service standards and informational materials are developed and provided to all staff.
  
• Effectively lead the Housing Team, provide support and contribute to a positive and inclusive workplace culture.
• Participate in promoting positive workplace culture through committee membership and agency activities.

Program and Organizational Development

• Participate as an active member of the management team in strategic planning and organizational development.
• Ensure housing services follow community development values, homelessness prevention approaches and Coordinated Access principles.
  
• Prepare and make recommendations on services, products, program development, retention strategies, and resource requirements.
• Support and develop proposals, resource development and fundraising initiatives.
• Strengthen CDCD’s presence in Durham as a collaborative and innovative leader in housing initiatives.

Financial and Administration

• Monitor and evaluate the effectiveness of housing programs.
• Prepare statistical reports, and other reports as required.
• Ensure a stable financial base for Housing Services using templates designed for tracking, reporting and audit purposes.
• In conjunction with Finance, develop funding claims on a regular basis.
• Funder and Community Partner Relationship.
• Develop and maintain positive working relationships with funders, community partners and stakeholders.
• Attend meetings at the request of funders.
• Sit on the Region of Durham’s Advisory on Homelessness Committee and other related Housing Sector Tables.
• Respond to funder requests for information or reports and respond in a timely manner to funders’ requests for assistance with client crises.

Staffing

• Conduct an annual performance review process that includes short and long term goal-setting along with staff development and identified training needs.
• Participate in the recruitment and hiring of program staff including the on-boarding of new employees.
• Foster a harmonious and cooperative team work environment.
• Administer personnel policies and ensure that employer obligations are met.
• Present recommendations of staff complement and/or major organizational design changes to the Executive Director.

Marketing and Promotion

• Co-develop promotional materials for the housing services.
• Support the Executive Director in their work with the media to enhance the image of CDCD.
• Facilitate and conduct community presentations relating to Housing Programs and Services.
• The job incumbent may be required to perform other duties as assigned.

Qualifications

• University degree in Social Sciences, Humanities, Business, or equivalent.
• Minimum 5 years of management experience including budgeting, financial management, reporting and administration.
  
• Minimum 2 years of experience in system optimization, service standards, quality assurance development and implementation.
• An understanding of the Region of Durham’s Homelessness Coordinated Access System and Built for Zero Campaign.
• Practical knowledge of the housing sector best practices, the Housing First model, the Residential Tenancies Act, the Housing Services Act, and all other relevant legislation.
• Demonstrated understanding of the Durham Region Housing sector and issues being faced by the populations we serve.
• A strong team player with the ability to work collaboratively or independently to achieve goals.
• Well-developed organizational, analytical, and decision-making skills.
• Superior interpersonal and communication skills, oral and written proficiency in English.
• Strong project management skills including time management and problem-solving skills.
• Ability to multi-task in a fast-paced environment.
• Understanding of community development principles and practices.
• Demonstrated success in coaching and mentoring staff to achieve team and organizational goals.
• Understanding of anti-oppression principles and approaches.
  

• The Housing Manager will work out of an office environment and will be required to lift up to 20 lbs. Prolonged sitting is required.
  
• The Housing Manager will need to be flexible in the case of attending evening and/or weekend meetings and events as required.
  
• A valid Ontario driver’s license (Class G), use of a vehicle and insurance with the ability to work in a variety of settings.
  
• Successful candidate must provide an acceptable criminal records search and certificate demonstrating proof of full vaccination against COVID-19 prior to commencing employment.
• The successful candidate must provide valid criminal records check prior to commencing employment.