Team Lead

Job Title: Team Leader - Residential Installations

Position Overview: Reporting to the Operations Manager, the Team Leader will oversee residential installations while fulfilling all duties expected of a Team Leader. Close collaboration with the Operations Manager is essential to meet and exceed position expectations.

Duties & Responsibilities:

Team Leader Responsibilities:

• Conduct quality assurance and site inspections, including a minimum of 2 quality assurance inspections and 1 site inspection per month per technician.
• Monitor individual technician productivity, providing monthly and quarterly coaching sessions and implementing Performance Management plans if necessary.
• Provide feedback, set performance goals, and document all coaching sessions.
• Conduct staff and safety meetings as required.
• Ensure stability of local stock inventory and vehicle inspections/maintenance.
• Serve as the second line of support for escalations and technical issues.
• Eligible for Bonus Program Incentive.

Technician Work:

• Install interior and exterior coax outlets and lines, cable, telephone, and high-speed internet equipment.
• Perform upgrades, disconnects, and troubleshooting of cable, internet, and telephone products.
• Drive to and from scheduled appointments, responsible for assigned vehicle and tools.
• Maintain stock requirements in the vehicle for all job situations.
• Follow Safe Job Procedures and ensure completion of weekly vehicle inspections.

Reporting Relationships:

• Report to Area Regional Manager; Area Technicians report directly to the Team Leader.

Experience & Qualifications:

• High School diploma or equivalent; Some Post-Secondary Education preferred.
• Minimum of 2 years’ experience in a similar role.

Skills, Efforts & Attributes:

• Strong customer service and communication skills.
• Ability to multitask, stay organized, and troubleshoot effectively.
• Flexible and adaptable to changing priorities.

Core Values:

• Quality: Ensure highest quality of work and customer satisfaction.
• Safety: Follow all safe work procedures to prioritize safety.
• Improvement: Actively seek opportunities for continuous improvement.
• Integrity: Operate with transparency and integrity.
• Well Being and Happiness: Promote team well-being and happiness.
• Teamwork: Foster a positive team environment and support team goals.

Working Conditions:

• Ladder usage (up to 32 feet), outdoor/indoor work.
• Heavy lifting over 60+ lbs, uneven ground.
• Potential unsafe road conditions due to inclement weather.