Table Games Dealer

The Position

The successful candidate demonstrates exceptional mathematical and analytical skills, thrives in fast-paced environment, and possesses a strong working knowledge table games. 

Responsibilities:

• Welcome guests to the table and deal cards as per AGLC Terms and Conditions.
• Respond to guest issues and escalate as required.
• Monitor chips and cash and ensure the integrity of the game.
• Observe problematic guest behaviors and report to the Supervisor as required.
• Be a great team player and exemplify outstanding guest service, to both internal as well as external guests.
• Develop and cultivate strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.
• Ensure compliance with AGLC policies.
• Ensure compliance with licensing laws, health and safety and other statutory regulations.
• Promote and maintain the highest levels of integrity and customer service.
• Ensure outstanding guest service by responding promptly to guest needs and requests for service.
• Every team member will follow and support the Core Values, of the ownership company.
• Other duties as required.

 Qualifications:

• Preferably minimum of high school education or suitable combination of education and experience.
• Minimum six (6) months of dealing experience.
• AGLC Registration
• Experience dealing with VIP or “high stakes” guests is considered an asset.
• Strong work ethic with ability to maintain professionalism and a high level of confidentiality.
• Knowledge of gaming controls.
• Excellent written and verbal communication skills.
• Ability to speak English is mandatory. Ability to fluently speak additional languages is an asset.
• Excellent interpersonal skills, organized, with strong problem solving skills.
• Strong competency in MS Office including Outlook, Word and Excel.
• Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on guest and business needs.
• AML Certification, Deal us in Phase 1 & 2, and ProServe certification with AGLC.
• Knowledge of Alberta Terms & Conditions and Operating Guidelines.
• Knowledge and ability to clearly explain operating house rules to guests and employees.
• Professional demeanor and ability to approach situations in a tactful manner.
• Ability to work calmly under pressure and treat others with respect regardless of their status or position.
• A passion for providing excellent service and full alignment with the organization’s vision.
  
• Strong willingness to learn about guest needs and wants.

 Working Conditions:

Regular casino environment with non-traditional work hours. Essential duties involve working with large numbers of people in an indoor environment. This position requires physical exertion including:

• Frequent standing, sitting and walking