Supervisor, Sport Event Hosting & Reservations

Employee Status: Term

Target Start & End Date: February 02 2026 to January 04, 2027.

Salary: $75,000 to $80,000

Company: Regional Recreation Corporation of Wood Buffalo

Department: Sport & Recreation

Location: Fort McMurray, Alberta

Requisition #: 2021677

Please Note: The job posting will remain active until the position has been filled. Both internal and external applications are accepted after the above-posted internal closing date.

About Us:

At the Regional Recreation Corporation of Wood Buffalo (RRC), everything begins and ends with our vision: Together we create community.

We believe sport is one of the most powerful ways to bring people together, building connection, pride, and belonging across Wood Buffalo. Through safe, inclusive, and well delivered sport experiences, we inspire our community to gather, play, and connect in meaningful ways.

The Supervisor, Sport Event Hosting & Reservations, is a key contributor and plays a vital leadership role in how sport unites our community.

This role ensures that facilities, events, and reservations are not just operationally excellent, but welcoming spaces where athletes, volunteers, families, and spectators come together. You are a service driven leader who understands that behind every booking is a team, a tournament, or a moment that matters. With a passion for sport and sport development, you bring clarity, organization, and care to every interaction, creating seamless experiences that allow sport to thrive.

If you thrive on leadership, precision, and the satisfaction of seeing sport create connection in real time, this is your opportunity to take your career to the next level.

At the RRC, we champion Safety as the foundation of every successful experience, Collaboration as the key to strong partnerships and teams, Innovation to continuously improve how sport is hosted and accessed, and Sustainability to ensure long-term community impact. We are deeply committed to Equity, Diversity, Inclusion, and Belonging, ensuring sport remains a welcoming, respectful, and unifying force for everyone.

Step into a role where your leadership brings sport to life, your expertise shapes seamless events and bookings, and your commitment to excellence creates spaces where communities come together.

Join the RRC family and help deliver safe, inclusive, and unforgettable sport experiences, where every schedule, tournament, and game contributes to a stronger, more connected Wood Buffalo.

We Offer Great Benefits & Perks – We Take Care of Our People

• Competitive Salary:  Starting at $75,000

• Cost of Living Allowance

• Vacation Days, Earned Time Off and Personal Leave Days as we believe in having a work life balance.

• Comprehensive Health, Vision & Dental Package

• RRSP Options

• Employee Assistance Program

• Development Opportunities

• Membership Credit

• Team Celebrations

• Recognition Programs

• Staff Discounts

Your Role

The Sport Event Hosting and Reservations Supervisor is primarily responsible for enhancing relationships with all Sport User Groups through heightened quality, performance, and service for the Regional Recreation Corporation of Wood Buffalo (RRC). Servicing both internal departments and external users, this position will do so with a heavy emphasis on prioritization, organization, and fulfillment in all aspects of sport facility bookings, and customer sales. The Sport Event Hosting & Reservations Supervisor will play a key role in creating and developing relationships with sport user groups, assisting with planning & coordinating events for sport user groups & clients. The successful candidate is expected to working with groups on potential local, provincial, and national hosting opportunities.

 Your Impact

• Ensure customer experience is always kept at an exceptional level, while promoting the organizations Mission, Vision, and Values. Working with sport user groups and facility User’s to anticipate needs and expectations.

• Liaise with multiple user groups around potential events both municipal, provincial, and national. Focusing on supporting groups on potential bids and committees. 

• Liaise with multiple sport user groups on their needs for continuing to grow their organizations and hosting abilities. Focusing on how the RRC can be a feeder system too help align sport user groups to be self-sufficient within their mandate while growing their membership

• Ensures all external and internal customer issues are dealt with in an efficient and accurate manner; inclusive of all sport user groups and facility clients, while developing solutions for the public, clients, & users. This role is responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external members & guests, while evaluating processes and procedures.

• Create, maintain and strengthen relationships with regional and national sport and event rights holders and organizations.

• Provide statistical, performance feedback and coaching on a regular basis to each team member.

• Evaluate and monitor activities, events and projects using performance indicators (KPI’s)

• Assist sport user groups and clients with creating proposals or bid packages showcasing the advantages of hosting events within the RRC Facilities and Fort McMurray Region.

• Ensure employees have appropriate training and other resources to perform their jobs.

• Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.

• Liaise with other facilities and users around allocation of sport amenities, following proper processes/procedures. Provide feedback around allocation policy with recommendations from other facilities affected  

• Work with the Sport & Recreation Department on processes/procedures for facility & sport amenity allocations/bookings. Work directly with the Sport & Culture Supervisor scheduling staff & maintaining clear communication for sport user groups and clients. 

• Develop positive relations, cyclical meetings, and regular check-ins with sport user groups and key clients.

• All other duties as assigned

Your Accomplishments

• Post-Secondary Diploma or Degree in Business or Recreation Management, or equivalent 

• Intermediate First Aid/CPR/AED Certification or equivalent (including CPR C) is an asset.

• Minimum three (3) years related customer service experience and training, or equivalent combination of training and experience.

• Minimum two (2) years in a Supervisory position.

• Minimum two (2) years of experience in an organized sport environment, such as sport administration, event hosting, tournament coordination, or facility operations, with demonstrated understanding of sport user group needs is an asset.

• Experience with booking software, point of sale software, would be an asset.

• Knowledge of sports and entertainment industries

• Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently.

• Exceptional leadership skills, ability to coach, train and guide staff.

• Ability to work under pressure while prioritizing and handling multiple projects at a time.

• The ability to think quickly, respond to service recoveries and concerns in a timely, and creative manner.

• Tact and diplomacy in dealing with both members, guests, and employees.

• Excellent verbal and written communication skills with the ability to communicate effectively to a variety of audiences.

• Ability to develop and foster partnerships with external clients and users.

• Demonstrate established knowledge of tournament organizers, event rights holders, sport and entertainment associations, and others

• Possess strong coordination, organization and time management skills and experience in risk management.

• Ability to coordinate the activities of staff to complete assigned tasks.

• Strong computer skills with proficiency in Word, Excel, Outlook, and PowerPoint.

• Ability to engage in continuous learning and on the job training.

Other Requirements

• Criminal record Check with Vulnerable Sector Check

• Valid Class 5 Driver’s License

Working Conditions

• This position requires full time work and a flexible schedule including statutory holidays, early morning, late night, and weekend work.

• This position involves sedentary, administrative work in an office environment that position requires sitting or standing at a desk for an extended period of time, working for extended periods on a computer, talking on the telephone, standing, walking, kneeling, stooping/bending, lifting, pushing, pulling, pinching, gripping and repetitive motion.

• This position demands frequent use of sensory activities such as talking, seeing, hearing, depth perception and color vision.

• This position includes heavy lifting of supplies and equipment up to 50 lbs.

• Constant, positive interaction with employees, supervisors, patrons, and the public is required.

• This position involves periods of high mental and/or emotional stress.

We Value Safety

All employees are responsible and accountable for Regional Recreation Corporation’s health and safety policy. All employees at every level should be familiar with the requirements of the Alberta Occupational Health and Safety legislation as it relates to their work processes.

The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue through the selection process will be contacted.

The RRC is an equal opportunity employer and values diversity, equity, and inclusion.   We will gladly provide accommodations upon request for applicants with any barriers and/or disabilities during the recruitment process.  We appreciate all candidates who apply for this position; though only those selected for an interview will be contacted. 

Please visit our careers page to see more job opportunities.