Store Team Lead

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we!

If you're a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

Store Team Leader’s key responsibilities include:

ï‚· Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors ï‚· Achieving strong store audit and neighbor engagement scores which promote our brand

ï‚· Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget

ï‚· Ensuring weekly work schedules are created to maximize productivity and engagement

ï‚· Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals

ï‚· Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store

ï‚· Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members

ï‚· Connecting with community organizations to partner on events and marketing opportunities.

PAWsome Store Team Leaders will have:

 2+ years experience leading retail teams  4-year college degree or equivalent work experience  Microsoft Office knowledge is a must, as well as good communication skills.  Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!)  Candidates must be able to work flexible schedules, have reliable transportation, must pass a drug and background screening, and be 18 years of age or older

• assist a neighbor in choosing the perfect toy for a lab who loves to fetch
• stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
• show a fourth grader how to test the water in his fish tank
• set an example for the other team members in delivering fantastic neighborly service
• assist the store's team leaders by reinforcing the daily operational procedures and performance expectations

...all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!

• Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
• Learning and performing back office procedures like making signs, updating price changes, and inputting cashier records to comply with standards and expectations
• Involvement in store recruiting, onboarding and team member development
• Communicating opportunities to improve community engagement or store performance to the team leaders
• Act as store team members when they're not acting as the manager-on-duty or learning operational tasks

PAWsome Store Team Lead will have:

• 2+ years of retail experience
• Proficiency in Microsoft Office
• Strong sales and customer service skills are a must.
• Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!)
• Ability to work flexible schedules, have reliable transportation, and must pass the drug screening (where allowed by law) and be 18 years or older.

We offer:

Full-time schedules

• Competitive Pay

• Fun atmosphere

• Career advancement opportunities

• Benefits for qualified employees

Independently Owned & Operated

This store is independently owned and operated by a Pet Supplies Plus (PSP) franchisee. Each PSP franchised business is solely and exclusively responsible for determining local hiring decisions, compensation, benefits and other terms of employment. You acknowledge that if you are offered employment, your sole and exclusive employer is the local franchised business that hired you, not PSP Franchising. PSP Franchising does not participate in any local employment decisions or practices within its franchised businesses.

Please visit our careers page to see more job opportunities.