Client Experience Associate

Client Experience Associate - Full Time

Reporting to the Manager of Adoptions, the Client Experience Associate is the first and last point of contact for all visitors to Calgary Humane Society. This role works collaboratively with Adoptions, Volunteer Resources, Reception, and the Pet Gear Store, to provide excellent customer service and to build and maintain strong relationships with adopters, volunteers, donors, and members of the public.

Rotation:

• Tuesday – Friday 11:00am – 7:00pm & 10:00am – 6:00pm on Saturday 

Salary:

• $33,696.00 per year 

Duties:

• Provide excellent customer service to visitors, donors, adopters, volunteers, and patrons while greeting them warmly and professionally
• Champion CHS values of Compassion, Courage, Commitment, and Collaboration in your everyday work
• Maintain a culture of positivity and openness through face to face communication
• Promote a culture of volunteer engagement by building and maintaining relationships with volunteers, participating in volunteer recognition including monthly and annual volunteer awards, and teamwork
• Provide leadership and support to volunteers and foster parents when needed
• Provide patrons with information on CHS programs and initiatives well as directions to public areas
• Transfer calls and professionally announce visitors to other staff
• Assist with incoming donations including sorting donations and thanking our donors
• Assist all areas of Adoptions with closing duties including cleaning, feeding, animal handling, and administration
• Provide information about products for sale at the Pet Gear Store and perform the following store duties:
  • Fit harnesses, collars, crates, and other accessories
  • Ring in purchases, donations, and membership fees
  • Provide information to customers over the phone and via email
  • Day end transaction balancing
• Assist other departments with administrative tasks including:
  • Surgery and seminar reminders and confirmation
  • Answering general inquiries
  • Scanning, organizing, and filing documents and records
  • Other administrative duties as assigned
• Provide reception coverage and support as follows:
  • Greet customers, volunteers, and patrons, warmly and professionally
  • Provide visitors with directions to different areas of the facility
  • Provide members of the public with guidance for our adoptable animal rooms
  • Transfer calls and announce visitors to other team members
  • Provide information about shelter operations including special events, programs, volunteering, and information on how to adopt an animal
  • Assist with putting away donations and folding laundry
  • Assist with keeping the reception area clean and tidy
  • Provide assistance and support to all volunteers 

Position Requirements: 

• Minimum high school diploma
• Genuine concern for the welfare of animals
• Ability to work as part of a team or independently as required
• Intermediate knowledge of Microsoft Office
• Ability to communicate effectively, both verbally and in writing
• Strong interpersonal skills and the ability to deal with a diverse range of people
• Excellent organizational skills and the ability to manage a wide range of tasks and competing priorities
• Successful candidate will be required to provide a criminal record check at their own expense to be arranged by CHS 
• Physically capable of, and comfortable handling a variety of species including but not limited to: cats, dogs, rabbits, birds, reptiles
• Flexibility to work overtime as required 
• Physically capable of lifting up to 40 lbs.
• Ability to perform repetitive motions of: sitting reaching, lifting, squatting, bending, pulling

Benefits: 

• 100% employer paid health and dental benefits for employees and their dependents
• Wellness Spending Account
• Vision coverage
• Paid vacation, sick time, and wellness days 
• Matching RSP 
• Professional development opportunities 
• Discounts on CHS products and services, including adoption fees
• Access to Employee and Family Assistance Program 
• Access to reduced rate counseling services    

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