Starter Marshall

GENERAL DESCRIPTION

The Golf Starter/Marshal will be working at the Miskanaw Golf Club under the supervision of the PGA of Alberta Head Professional. The Golf Starter/Marshal is an integral part of our golf operations team and is responsible for superior customer service to all golf patrons, ensuring orderly and timely movement of tee-off times, controlling the pace of play, and enforcing the Miskanaw Golf Club policies.  The Golf Starter/Marshal must possess knowledge of the basic rules of golf etiquette and possess the ability to be both firm and tactful in enforcing golf course policies.  They must also have the ability to meet and deal effectively with difficult golf patrons.  

RESPONSIBILITIES

• Meet and greet all golf patrons in a warm, friendly and professional manner.

• Outline necessary golf course information regarding course conditions.

• Enforce the Miskanaw Golf Club Dress Code to each golf patron.

• Verify the names of all golfers teeing off at each tee time throughout each day.

• Receive the “Receipt” from each golf patron as proof of purchase and record the receipt number and cart number in the appropriate column for each golf patron.

• Reconcile and add/delete golf patron from the North Star Tee Sheet.

• Remind all golf patrons to repair ball marks and replace divots throughout the course.

• Ensure all rules and regulations governing golf course usage are followed.

• Ensure all golf patrons are teeing off promptly at their assigned tee times with all the proper materials. (i.e. Score cards, ball markers, divot tools, etc.)

• Record actual tee-off times and actual finish times for each golf patron(s).

• Keep the course clear of any debris/garbage.

• Promotion of Miskanaw Golf Club events to all golf patrons.

• Monitor the pace of play using the Yama-Track GPS system. (recording the pace of play at various locations laid out on the course) 

• This position will assist Back Shop and Pro Shop employees where needed.

• Performing other related duties as assigned.

QUALIFICATIONS: Education & Experience

• High School Diploma or GED Equivalency. 

• Minimum 6 (six) months to 1 (one) year of customer service experience.

QUALIFICATIONS:  Knowledge, Skills & Abilities

• Excellent customer service skills.

• Organized, able to work in a busy environment with competing priorities.

• Excellent verbal communication skills.

• Enthusiastic and outgoing personality as an asset.

• Superior knowledge of golf and tournament operations as an asset.

• A pleasing personality and leadership abilities are required to be successful in this position.

 OTHER REQUIREMENTS

Valid Class 5 Driver’s License 

WORKING CONDITIONS

• This position requires a flexible schedule including statutory holidays, early morning, late night, and weekend work.

• This position may include heavy lifting of supplies and equipment up to 50 lbs. Must have the ability to bend, squat, and frequently lift 25 lbs. 

• Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.

SAFETY

All employees are responsible and accountable for Regional Recreation Corporation’s health and safety policy. All employees at every level should be familiar with the requirements of the Alberta Occupational Health and Safety legislation as it relates to their work processes.

The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.  These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.