CRM Administrator

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.

With clients of all sizes from coast to coast and more than 600 employees, we currently have an exciting opportunity on our Business Operations team for the right candidate. Because when it comes to great people, there’s always room for one more.

Reporting to the Manager, Business Operations, the CRM Administrator is a key member of our Business Operations function responsible for the management and administration of the company’s CRM. Collaborating with internal stakeholders, this role will lead the optimization and strategic growth of our CRM platform, have a strong understanding of the CRM ecosystem, and collaborate with business leaders to align CRM capabilities with organizational goals. They have deep technical expertise, strong leadership skills, and a strategic mindset to drive CRM excellence across the company.

WHY YOU SHOULD CHOOSE PAYWORKS

• Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions.
• Plenty of professional development opportunities.
• Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”. 
• Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual Lifestyle Spending Account, Costco membership, fun office environment and events, and more!

• CRM administration and optimization – You will continuously identify under-utilized features and design best practice solutions to enhance and automate, ensuring optimal performance and scalability. Maintain high standards of data integrity by implementing and enforcing compliance and security best practices across the CRM system. You will proactively manage system maintenance including security reviews, release updates, health check and optimizer tools.
• Strategize and plan – You will partner with leadership, sales, marketing, implementation and service teams to align CRM capabilities with business objectives. Contribute to CRM strategy, governance, and best practices to maximize business impact. You will identify opportunities for process improvements and automation to drive efficiency.
• Mentor team members – You will deliver training, best practices, and guidance to improve team proficiency and mentor and provide technical guidance to other CRM administrators.
• Reporting and Analytics - Support end users by troubleshooting issues, managing user requests, and enhancing adoption. Design and manage reports, dashboards, and analytics to provide actionable insights.  

• 2- 5 years of CRM experience, preferably in a B2B environment.
• Experience guiding and mentoring junior administrators or cross-functional teams.
• Strong ability to troubleshoot issues and implement scalable solutions.
• Experience working with functional business leads to define processes that support operational needs.
• Knowledge of data visualization and reporting tools (Power BI).
• Experience in change management and governance. 
• Excellent relationship-building skills and ability to communicate effectively with stakeholders at all levels 
• Proven ability to translate business requirements into technical solutions.
• Experience in development and deployment of high quality and scalable business solutions on the CRM platform.   
• Apex, Integration (Connectors, Mule, API, Postman) and DevOps experience is desired. 

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