Community-Based Social Media & Support Specialist

Ability Matters is committed to creating an inclusive world where individuals with developmental disabilities can lead independent, fulfilling lives. Our mission is to provide personalized support that enhances independence and fosters meaningful community connections—while sharing our work and values through engaging, authentic storytelling.

We’ve earned multiple awards for our commitment to diversity, ethics, and community engagement, including the Columbus Business First Diversity in Business Award, the BBB International Torch Award for Ethics, and The Ohio State University Career Achievement Award.

This position blends direct, person-centered support for individuals with developmental disabilities with creative social media management to highlight Ability Matters’ mission and impact.

The Community-Based Social Media & Support Specialist will divide their time between:

• 20 hours per week providing direct, community-based support to individuals with developmental disabilities.

• 20 hours per week creating, managing, and executing social media content and campaigns that promote Ability Matters and our values of inclusivity, empowerment, and compassion.

  Schedule: Monday–Friday, 9:30 AM – 5:30 PM
  Status: Full-Time (40 hours per week)
  Location: Central Ohio (community-based work + remote/office for social media tasks)

This is a unique opportunity for someone who thrives in both human connection and digital storytelling, combining advocacy with creativity to make a lasting difference online and in person.

• Provide direct support to individuals with disabilities during community outings, social activities, and skill-building sessions.

• Promote inclusion by fostering meaningful relationships and empowering individuals to actively participate in community life.

• Support individuals in developing life skills, communication abilities, and self-confidence.

• Apply person-centered practices that respect individual preferences, strengths, and aspirations.

• Implement positive behavior support strategies with empathy, respect, and de-escalation techniques when needed.

• Serve as a community ambassador for Ability Matters, raising awareness and promoting acceptance.

• Create and share engaging content that reflects Ability Matters’ mission and core values.

• Develop and execute creative social media campaigns to raise awareness of our programs and services.

• Engage with followers, respond to comments/messages, and build an active, inclusive online community.

• Collaborate with the marketing team to ensure consistent branding and messaging.

• Track and adapt strategies based on social media trends and analytics.

• Capture authentic photos/videos during community-based activities to highlight our work and impact.

• Bachelor’s degree in Business, Communications, Marketing, or related field preferred.

• Previous experience in direct support, community engagement, and/or social media management strongly preferred.

• Strong understanding of major social media platforms and best practices.

Excellent communication and storytelling skills.

Ability to work independently, manage time effectively, and switch between in-person and online tasks.

Passion for promoting inclusivity, empowerment, and advocacy for individuals with disabilities.

Valid driver’s license, reliable transportation, and a driving record with fewer than six (6) points.

Must pass a background check, drug test, and complete required DODD training.

Current First Aid/CPR certification or willingness to obtain.

• Frequent walking, standing, kneeling, crouching, and assisting individuals during activities.

• Ability to lift up to 45 pounds and assist individuals with physical needs.

• Ability to work indoors and outdoors, tolerating varying weather conditions and noise levels.

• Occasional exposure to challenging behaviors and stressful situations.

• Competitive pay of $20–$22/hour based on experience.

• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.

• Opportunities for professional development and advancement.

• Supportive, inclusive, and mission-driven workplace.

• Meaningful work that makes a direct impact both in the community and online.

If you’re passionate about empowering individuals with disabilities and skilled at telling stories that inspire change, we invite you to join Ability Matters as our Community-Based Social Media & Support Specialist.