Social Attendant

Position:                     Breakfast Attendant

FLSA Class:               Hourly Non-exempt

Reports to:                 Front Office Manager (FOM)

Job Summary:

The Breakfast Attendant is responsible for the preparation and presentation of the complimentary breakfast provided to our hotel guests daily. This person must have good communication skills and work well in a fast-paced position with constant customer contact.

Duties and Responsibilities:

❑        Set up the daily Breakfast Buffet as assigned.

❑        Maintain a clean buffet and dining area. Wipe dining tables as guests depart.

❑        Monitor, cook and stock all breakfast items throughout the shift.

❑        Follow all food, health and safety procedures at all times including the wearing of disposable gloves while handling food and washing hands regularly.

❑        Stock the designated quantity of paper supplies, plastic utensils, plates, and bowls required for service.

❑        Monitor and maintain the correct temperature of food at all times.

❑        Remain professional in appearance and conduct at all times.

❑        Ensure smooth guest service each morning.

❑        Complete all closing duties as directed.

❑        Accept personal responsibility for actions and decisions taken.

❑        Clean up any spills immediately or on a timely basis.

❑        Clean and sanitize service lines, beverage dispensing equipment and other equipment as directed.

❑        Communicate with management issues regarding safety and service in a timely manner.

❑        Respond in a courteous and prompt manner to all guest question and/or concerns.

❑        Understand and respond to guests’ needs and ensure a high level of guest satisfaction.

❑        Be a Brand Ambassador of A&R’s Culture, Mission and Values

❑        Other duties as assigned by management.

Requirements:

❑        Background in food and beverage service preferred but not required.

❑        Excellent organization and time management skills

❑        Excellent guest service skills

❑        Highly energetic and motivated individual

❑        Excellent interpersonal and communication skills with strong customer/client focus essential

❑        Strong problem-solving skills

❑        Ability to work in a fast-paced, high pressure environment

❑        Ability to shift and manage multiple priorities

MUST BE 21 YEARS OF AGE - Social Attendant does serve beer and wine to guests.

Other Skills Required:

❑        Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; frequent bending, stooping and/or kneeling

❑        Mathematical:  Must be able to use basic mathematical techniques

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

I have reviewed and understand my job description.

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