SHUTTLE SERVICES SUPERVISOR
Summary:
Rumph & Associates, P.C. is seeking a Shuttle Service Supervisor (SSS) is responsible for overseeing and managing the Shuttle Services as it applies to providing transportation to the General Service Agreement customer. Responsibilities include but are not limited to training, safety, and the development of all shuttle service employees The SSS has a working knowledge and capabilities of performing the functions of all route drivers, managing all route schedules, and completing and delivering weekly and monthly reports for the customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be required or assigned.
1. Drive shuttle vehicles on an as needed basis to/from one of 3 campus locations (CDC) Atlanta campus locations for routine scheduled routes.
2. Drive shuttle vehicles off campus for refueling and servicing, using the credit card provided per vehicle which may apply to any vehicle within shuttle fleet.
3. Perform administrative duties such as, gather and review a variety of narrative and/or statistical data to prepare reports, conduct analyses of data to support conclusions or recommendations for action.
4. Ensure preventive maintenance and management of issues and maintenance problems with the shuttle fleet. Prepare reports, conduct analyses of data to support conclusions or recommendations for action.
5. Maintain records mileage, fuel used, repairs made, and other expenses related to shuttle fleet.
6. Compose and type routine correspondence, both draft and final form, per instructions of the team lead or customer.
7. Abide by all federal, state, local, and CDC traffic laws and regulations.
8. Validate that radios are operational by testing battery and frequency.
o Maintain contact with drivers and CDC Shuttle Service personnel.
o Responding to radio calls within ten (10) minutes of call for shuttle service
9. Input specific data and log daily trips on provided intake form for all passengers.
10. Perform and document a daily pre/post vehicle inspection on shuttle bus.
11. Transport vehicles to outside vendor for preventive maintenance based on the company guidelines, manufacturer’s warranty requirements and technical vehicle guidance.
12. Backup shuttle driver when needed.
13. Provide training as needed to all employees, to include coaching, counseling, discipline, back-up coverage, etc.
14. Validate that all processes are being followed and documented per the required specifications.
15. Perform other duties as required or assigned.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
§ Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
§ Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
§ External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
§ Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. Provide mentoring and guidance to subordinates and other employees. Prioritize effectively and execute tasks in an environment with tight deadlines.
§ Problem Solving/Decision Making – Identifies and resolves problems in a timely manner; Involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges. Decision Making – Makes clear, consistent, transparent decisions; acts with integrity in all decision making; distinguishes relevant from irrelevant information and makes timely decisions.
§ Safety and Security – All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.
§ Service Focus – Values the importance of delivering high quality, innovative service to internal and external clients; Manages difficult or emotional client situations; Responds promptly to customer needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Any combination of graduation from high school or equivalent and five+ years of fleet operations experience, including preventive maintenance in a supervisory capacity. Experience with process improvement and inventory control, advanced time management, and analytical skills. Effective at leading and managing change. Abilities to develop and maintain good client relations. Previous supervisory experience is highly desirable.
Must possess a current Georgia driver’s license. CDL license is preferred. Shall have five (5) years or more of documented experience operating 12 passenger or larger vehicle. Driver shall not have any record of suspension, revocation, DUI/DWI on state issued driver’s license. No criminal record convictions. Criminal justice clearance is required.
LANGUAGE SKILLS:
Excellent oral and written communication and fluent in English. Speaks clearly and persuasively. Writes clearly and informatively. Listens and gets clarifications. Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive speeches, and presentations on controversial or complex topics to top management, and public groups.
COMPUTER SKILLS:
To perform this job successfully, an individual should be computer literate with the ability to use computers and related technology efficiently (Microsoft Windows), to include but not limited to word processing software (Word), (Excel) spreadsheet software, electronic mail software (Outlook), presentation software (PowerPoint), and skills required to effectively complete the service requirements of the job.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rumph does not discriminate in employment on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, military service, or other non-merit factor.
We foster an inclusive culture, both nationally and internationally, through equity, opportunity, and mutual respect.