Shuttle Driver Overnight ,Day, Evening Shifts
FOUR POINTS BY SHERATON CLEVELAND AIRPORT
Cleveland, OH
Job Description
The Shuttle Driver will provide timely and safe transportation for hotel guests to and from the airport, and will perform other guest service-related tasks, as dictated by operational needs.
CORE ACCOUNT-ABILITIES:
- Greet guests and proactively assist them with luggage as they enter and exit the hotel and shuttle
- Become highly familiar with airport routes and terminal locations
- Provide courteous and helpful information while en route; Point out local points of interest, offer up dining suggestions and answer any questions guests may have regarding the local area
- Maintain vehicles by reporting any mechanical problems; Perform routine checks and maintain proper documentation
- Ensure that hotel vehicles are clean and presentable inside and out
- Keep vehicle fluid levels at appropriate levels (gas, oil, windshield fluids, tires, etc.)
- Anticipate and follow through on guests' service needs
- Follow all company and safety and security policies and procedures
- Immediately report and follow up on any significant maintenance issues and safety hazards
- Perform other duties as needed
Job Requirements
REQUIRED ATTRIBUTES:
- Valid drivers license
- Previous hotel industry work experience is highly desired
- Exceptional service orientation, with keen ability to focus and deliver on guest needs
- Reliable and responsible character, with exceptional follow up and attention to detail
- Ability to adhere to expectations and standards for accuracy, friendliness, speed, quality and efficiency
- Willingness and ability to support fellow team members in reaching departmental goals
- Ability to work effectively as an independent contributor, and as a part of a collaborative team
- Ability to multi-task and effectively manage numerous priorities within a fast-paced environment
- Must be able to repeatedly move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds without assistance
- Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Must be able to stand, sit, or walk for an extended period of time
FOUR POINTS BY SHERATON CLEVELAND AIRPORT is an EEO employer - M/F/Vets/Disabled