Fleet Systems & Warranty Coordinator

ABOUT US

For over 50 years, we have been a recognized leader in school bus transportation throughout Southwestern Ontario. Our commitment to the communities where we live and work, combined with our progressive customer service approach and investment in innovation, has made this possible.

Langs Bus Lines Limited proudly operates one of the largest fleets of electric school buses in the region, reflecting our commitment to environmental sustainability, operational efficiency, and the future of student transportation.

We are now offering current employees the opportunity to apply to join our team as a Fleet Systems & Warranty Coordinator. 

THE OPPORTUNITY

The Fleet Systems & Warranty Coordinator plays a key role in supporting Langs Bus Lines’ fleet maintenance operations through effective management of maintenance systems, warranty programs, and standardized operating procedures.

This position ensures data integrity across fleet management software Cetaris and related platforms, oversees warranty recovery and recall processes, and assists in developing and maintaining consistent Standard Operating Procedures (SOPs) to support compliance, efficiency, and risk reduction across all maintenance branches.

The successful candidate will be responsible for:

Warranty Administration

·        Manage all OEM and vendor warranty claims, ensuring timely submission, documentation, and reimbursement.

·        Track warranty recovery metrics and maintain a comprehensive warranty database including in-service and expiry dates.

·        Liaise with OEM representatives and vendors to resolve warranty disputes, product failures, or credit discrepancies.

·        Coordinate recall and campaign notifications with Shop Supervisors to ensure prompt and compliant completion.

SOP Development & Standardization

·        Collaborate with the Fleet Manager and Shop Supervisors to develop, document, and implement Standard Operating Procedures (SOPs) across maintenance operations.

·        Translate technical processes into clear, user-friendly documentation for mechanics, apprentices, and supervisors.

·        Maintain a centralized SOP library and ensure version control in coordination with HR and Safety.

·        Assist with SOP rollout, staff training, and ongoing updates as processes evolve.

Compliance & Administrative Support

·        Support regulatory and internal compliance audits through accurate recordkeeping and reporting.

·        Assist in onboarding and system training for new shop employees and apprentices.

·        Provide support in fleet systems and data management functions as needed, ensuring the accuracy, integrity, and compliance of maintenance-related data and records.

WHAT WE NEED

·        Post-secondary diploma or certificate in Fleet Management, Business Administration, or Automotive Technology preferred.

·        Minimum 3 years experience in fleet maintenance administration, warranty coordination, or maintenance system support.

·        Experience with Cetaris or similar CMMS (e.g., Fleetio, TMT, SAP Fleet) strongly preferred.

·        Familiarity with OEM warranty programs (Blue Bird, IC Bus, Cummins, Allison, etc.) and recall processes.

·        Strong understanding of MTO, and OHSA requirements applicable to vehicle maintenance operations.

Langs is open to this role being primarily based out of any of our branch locations. The successful candidate’s home branch will be confirmed in alignment with operational requirements and the candidate’s current work location.

While we thank all applicants, only those who most closely meet our requirements will be contacted.