Shift Lead

Tropical Grille Easley is looking for a full or part time Shift Lead. Must have excellent customer service skills and the ability to give direction to other staff.

Direct contact and resource for all store team members on lead shifts. Reports directly to Assistant General Manager and General Manager.

Responsibilities

·         Weekly Scheduling

·         Responsible for finding coverage for callouts

·         Responsible for assigning positions to team members and clearly outlining responsibilities to maximize efficiency

·         Responsible for scheduling and assigning catering drivers for deliveries on each closing shift for following day’s opening manager.

·         Responsible for actively managing cost of labor to maximize store coverage and profitability

·         Policy Adherence

o   Shift Leader is responsible for adherence by staff to establish guidelines and procedures including, but not limited to:

§  Proper food-handling and cool-down procedures

§  Appearance and dress code

§  Customer service

§  Food quality

§  Recipe adherence

§  Staff safety

§  Shift audit completion

§  Proper closing and opening procedures

·         Food Cost Management

o   Shift Leader is responsible for managing food cost concerns including, but not limited to:

§  Food waste

§  Portion control

§  Order accuracy

§  Upselling at POS

§  Credits and refunds

·         Environment

o   Shift Leader is responsible for managing and facilitating a work and dining environment consistent with Tropical Grille, including, but not limited to

§  Cleanliness

§  Staff morale

§  Music

§  Staff language and behavior

§  Guest experience

§  Customer service

·         Expectations

o   Shift Leader is expected to communicate often with Store Management Team.

o   Shift Leader is expected to be proactive in facilitating and encouraging staff communication

o   Shift Leader is expected to be proactive in addressing all concerns involving scheduling, positional training, hiring, policy adherence, food cost management, and environment to Store Management Team.