Shift Lead

We are looking for a Shift Lead with either part-time or full-time availability, to work at either our Mauldin location, or split time between multiple locations. Must have leadership experience in a restaurant, either as a trainer or shift lead.

Responsibilities

·       Weekly Scheduling

o   Responsible for finding coverage for callouts

o   Responsible for assigning positions to team members and clearly outlining responsibilities to maximize efficiency

o   Responsible for scheduling and assigning catering drivers for deliveries on each closing shift for following day’s opening manager.

o   Responsible for actively managing cost of labor to maximize store coverage and profitability

·       Policy Adherence

o   Shift Leader is responsible for adherence by staff to establish guidelines and procedures including, but not limited to:

§  Proper food-handling and cool-down procedures

§  Appearance and dress code

§  Customer service

§  Food quality

§  Recipe adherence

§  Staff safety

§  Shift audit completion

§  Proper closing and opening procedures

·       Food Cost Management

o   Shift Leader is responsible for managing food cost concerns including, but not limited to:

§  Food waste

§  Portion control

§  Order accuracy

§  Upselling at POS

§  Credits and refunds

·       Environment

o   Shift Leader is responsible for managing and facilitating a work and dining environment consistent with Tropical Grille, including, but not limited to

§  Cleanliness

§  Staff morale

§  Music

§  Staff language and behavior

§  Guest experience

§  Customer service

·       Expectations

o   Shift Leader is expected to communicate often with Store Management Team.

o   Shift Leader is expected to be proactive in facilitating and encouraging staff communication

o   Shift Leader is expected to be proactive in addressing all concerns involving scheduling, positional training, hiring, policy adherence, food cost management, and environment to Store Management Team.