Settlement Navigation Coordinator

Title: Settlement Navigation Coordinator

Location: YMCA Centre for Immigrant Programs

Position Status: Full Time 

Compensation: $49,000 - $52,000 per year

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults. 

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighbourhoods into vibrant and healthy communities.  

With us at their side, they can Shine On. 

As part of your total compensation: 

• Receive a complimentary YMCA membership to our Health & Fitness facilities
• Access to Y at Home, where you can participate in fitness programs from your own home
• Discounts on YMCA childcare and camp programs
• 3 weeks’ Vacation entitlement and paid wellness days 
• Comprehensive benefits package and pension 
• Complimentary wellbeing and counselling services

About the Role:

The Settlement Navigation Coordinator leads the operations and service delivery functions of settlement navigation with a focus on team effectiveness, achievement of outcomes, and the evaluation of services in a seamless and integrated manner. This role works closely and collaboratively with community partners and staff to accomplish program objectives and ensure quality of services and program delivery. This role is responsible for the direct leadership, support, and supervision of a diverse team, program development and delivery, tracking and achievement of deliverables and outcomes, reporting, and demonstrating resourcefulness and innovation to enhance services.    

In this role, you will:

• Develop, implement, and monitor activities to ensure outcomes related to settlement navigation are effectively met.
• Ensure alignment of program objectives with organizational and funder expectations, contributing to strategic vision execution.
• Oversee program delivery standards, timelines, and resource allocation, ensuring compliance with operational standards, regulations, and policies.
• Manage client information, activity tracking, fiscal management, communication protocols, and safety/security compliance.
• Act as a daily point of contact for program activities, supporting client interventions and service delivery as needed.
• Provide leadership and foster consistent program delivery practices, creating opportunities for effective collaboration.
• Cultivate a positive and supportive work environment, emphasizing staff retention, wellbeing, and growth.
• Recruit, onboard, supervise, and support the development of program staff, utilizing inclusive hiring and performance management practices.
• Build and maintain effective, professional relationships with community partners, networks, and stakeholders.
• Represent the organization in relevant community networks, advocating for the program’s goals and services.
• Establish and oversee processes for collecting, analyzing, and reporting on program outcomes and service utilization.
• Prepare regular narrative and statistical reports for internal and external stakeholders to demonstrate program achievements and compliance.
• Develop and maintain engaging, relevant resources, training materials, and promotional products to support program activities.

Education and Skills Qualifications: 

• Relevant education and/or combination of training or experience in human service delivery, settlement service delivery, program management, community development or equivalent
• Minimum 2+ years of progressive experience in staff team leadership, program development, coordination, or delivery of community and client-based programming
• Robust understanding of settlement sector as well as cultural competency in working with diverse newcomer populations - lived newcomer experience is a strong asset
• Experience in assessing needs, providing support services, and coordinating with other organizations or agencies
• Experience in developing, implementing and monitoring operational logistics including expenditures and budget planning
• Demonstrated experience with resource and tool development to support operational effectiveness and program profiling
• Proven ability to effectively lead, coach and motivate diverse staff teams modelling organizational mission and vision
• Strong organizational and program coordination skills, with the ability to design, implement, and evaluate initiatives.
• Proven record of meeting contract deliverables and reporting on outcome achievement
• Excellent communication and interpersonal skills in promotion, community outreach and service network development
• Strong problem-solving and critical thinking skills, with the ability to adapt programs based on participant needs and community dynamics
• Strong writing and verbal communication skills and ability to effectively write professional program reports
• Excellent knowledge of Microsoft Office Suite (Outlook, ACCESS, Excel, Word, PPT), Teams, and Zoom and the ability to learn and adapt to new technologies required for excellent service delivery.  

To Apply:

Please apply online at https://ymcahfx.ca/workwithus/ by April 7, 2025

Please note that all successful candidates are required to provide:

• Criminal Record Check, Vulnerable Sector Check, and Child Abuse Registry Check (less than 6 months old), if 18 years of age or older
• Attend Child Safeguarding Training upon hire

Please note, Background checks are reviewed on an individual basis – offenses, if any, are based on role and Child Safeguarding requirements, and may not eliminate candidates from employment at our YMCA.

At the YMCA, we are committed to fostering a diverse, inclusive, and equitable workplace where every team member feels valued, respected, and empowered to bring their full, authentic selves to work. We believe that a variety of perspectives, backgrounds, and experiences enrich our organization, enabling us to better serve our community and achieve our mission. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, including Black, Indigenous, People of Colour, racially diverse, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply.

If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.