Services Coordinator (Temporary Full-Time)

This program supports adults with a variety of health or social challenges, such as living independently, cognitive, behavioral, mental health, addictions, FASD, and developmental disabilities. The Services Coordinator ensures the quality of services provided to clients meets their specific needs, through development and coordination of effective assessments and service delivery plans and the oversight of Family Caregiver* homes where clients reside.

*For the purposes of this job description, the term ‘Family Caregivers’ is used interchangeably with Respite Family Caregivers and Respite Family Home Caregivers.

Position Type: Temporary Full-Time
Location: Abbotsford, BC
Hours of Work: The usual hours of work in this position are based on a Monday to Friday flextime scheduling arrangement of 35 working hours per week.

Minimum Requirements: a Bachelor’s degree in social work or a related human/social services discipline, and at least two (2) or more years recent related experience working with vulnerable adults in health and social service programming, who have a variety of health or social challenges, such as living independently, cognitive, behavioural, mental health, addictions, FASD, and developmental disabilities.

Who We Are:

PLEA is an accredited, not-for-profit, charitable community services agency that has operated throughout BC for more than 40 years. We deliver high quality, innovative services to children, youth, adults, and families facing significant challenges in their lives. PLEA is an ally in reconciliation. The organization is committed to providing culturally safe programs and continuing to work towards breaking down the barriers that cause harm to Indigenous people and communities.

What You Will Do: 

• Provide orientation and training to new Family Caregivers, regarding the specific expectations of the program, the circumstances of the clients, and the responsibilities of each member of the client’s care team.
• Supervise and maintain regular contact with Family Caregivers throughout the client’s placement. Problem-solve with family caregivers and clients on issues related to family functioning, using techniques such as active listening, conflict resolution, and de-escalation methods to resolve the identified challenges, needs and risks.
• Maintain regular in-home visits and conduct regular risk assessments to ensure the compliance of Family Caregivers with health and safety standards, contract obligations and the agency’s policies and procedures. Develop strategies to address or prevent issues in the homes and follow up with Family Caregivers to ensure the strategies have been implemented.
• Ensure all caregiving and respite files are in compliance and are current, accurate and complete through regular reviews. Address any issues in record keeping (e.g. providing additional training or requesting additional information) as necessary.
• Coordinate all aspects of the client’s care (i.e. from intake to discharge). Ensure all relevant parties have the information necessary to effectively deliver the services outlined in the client’s service, safety and risk management plans.
• Conduct comprehensive assessments of client needs, make referrals to other service providers, and lead the development, implementation and review of the client’s service, safety and risk management plans.
• Represent the program in the integrated case management process and in meetings with referring authorities, care team members and other professionals to report on the client's progress, address case planning issues and concerns, evaluate the effectiveness of the service delivery and make adjustments when necessary.
• Complete necessary client and program reports as per the timelines required by the program. Ensure that all documentation pertaining to service delivery is current, accurate, complete and in compliance with the program’s policies and procedures.
• Respond to client critical incidents and emergencies. Recognize potential crises, analyse such situations accurately and implement strategies (e.g. de-escalation) to resolve them and prevent future occurrences. Comply with all internal and external reporting responsibilities.
• Verify the accuracy of Family Caregivers' pay information and input accurate pay and billing information. Review Family Caregivers expenses and approve for reimbursement, when applicable.
• Protect and uphold confidentiality.
• Perform other related duties as required.
  

What You Will Bring:

• Demonstrated teamwork, leadership and supervisory skills.
• Excellent oral and written communication skills, especially with regard to the completion of reports, de-escalating high-intensity situations and resolving crises.
• Demonstrated ability to work independently and take initiative, make sound decisions, execute action plans in high pressure situations and be accountable for results.
• Excellent interpersonal skills and the demonstrated ability to build trusting and effective relationships with agency staff, professionals, families and clientele.
• Demonstrated organization and time management skills.
• Proficient client and risk assessment skills.
• Demonstrated ability to multi-task, and to work under the pressure of deadlines.
• Demonstrated presentation and facilitation skills, with a demonstrated ability to effectively advocate for clients.
• Demonstrated ability to find available resources to solve problems and achieve goals.
• Demonstrated ability to be sensitive and understanding of individuals’ social realities including issues of race, culture, religion, gender identity, sexual orientation, poverty and lifestyle.
• Demonstrated knowledge and understanding of the psychological, social, biological and economic factors on individual development, capabilities, health and relationships across the lifespan (e.g., adults and aging).
• Demonstrated knowledge of working with adult clients with a variety of health and/or social challenges, FASD, behavioural interventions, addiction, developmental disabilities, autism and community inclusion as required.
• Demonstrated knowledge of Indigenous cultures, as required by the position.
• Knowledge of Microsoft Office suite, database systems and web-based conferencing tools.

PLEA Benefits and Perks:

• Eligibility to enroll in health/welfare benefits on the first day of the month following the completion of the probation period.
• Education and Training Fund*
• Physical Activity Fund*
• Employee and Family Assistance Program (EFAP): confidential and voluntary counselling support services and wellness resources.
• Discounted Membership Fees for Club 16 Trevor Linden and She's Fit.
• Employee Recognition Program (i.e., long service awards). 
• Agency-Sponsored Social Events (i.e., summer barbecue, annual holiday party, and team days).
• Perkopolis Membership - exclusive managed discount, reward, and benefits programs.

*these benefits are available to employees who are eligible for PLEA's health and welfare benefits.

Additional Requirements:

• Satisfactory Criminal Record Clearance.
• Must possess a valid Occupational First Aid Level 1 Certificate or be willing to obtain one prior to hire.
• Use of Personal Vehicle for work-related travel. This position requires travel in the Lower Mainland and the Fraser Valley.
• A valid B.C. Driver's License (Class 5), and suitable driver's abstract/claims history.
  
• Documentation that applicant is legally approved to work in Canada.
• Our funding contracts require that successful applicants are fully vaccinated against COVID-19 prior to their start date.

Please submit a resume and cover letter referencing the competition number 2023213SC1.R. Closing date for Internal Applications: Friday, April 26, 2024, at 4:30PM. If the position is not filled internally, it will remain open until filled. 

Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.

We thank all applicants for their interest; however, only those shortlisted for an interview will be contacted.