Service Writer

Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!

Fort Garry Industries has an exciting opportunity for a Service Writer to join our team at Winnipeg branch.

What you will do:

• Uphold and embody FGI Customer Service Standards and Core Values with customers, colleagues and stakeholders
• Champion FGI's safety culture by performing all duties within established procedures and practices
• Create service orders with estimated costs and work time
• Secure payment and process customer invoices
• Monitor repair progress and update customers
• Maintain accurate repair orders and bill parts accordingly
• Provide warranty interpretation to customers
• May pick up parts from customer locations
• May be required to pick up or drop customers off at various locations
• Other duties as assigned

What we require:

• High school diploma, GED, or other high school equivalence certificate
• Previous experience as a service writer or advisor in a truck and transport environment preferred
• Mechanical aptitude and basic understanding of service shop procedures and repair times preferred
• Excellent customer service skills – dedicated to exceeding expectations of internal and external customers.
• Strong written and verbal skills – ability to write and speak succinctly with customers and colleagues.
• Basic to proficient knowledge of Microsoft Office Suite (email, word, excel) and ability to learn in-house systems.
• Previous experience as a service writer or advisor an asset
• Adequate typing skills (approximately 30 wpm)
• Strong time management and organizational skills

 What we offer:

• A Highly Competitive Wage – eligible for a yearly bonus
• Dental/Vision Benefits
• Health Spending Account
• Sick Pay Allowance
• Employee and Family Assistance Program
• Investment Opportunities
• A Continuous Learning Environment
• A Casual Dress Code
• A Fun and Supportive Work Environment

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process 

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do, it's also the smart thing.  

Please visit our careers page to see more job opportunities.