Service Writer

Full Time Position with an Industry leading  RV Repair facility. Applicants should have a minimum of 2 years experience as a Service Writer within the automotive industry.  Excellent Customer Service skills are a must.  Service Wrtiers will assist in handling customer complaints and concerns • Be aware of and track “comebacks†and make sure the problem is corrected to the customer and shops satisfaction • Greet customers immediately in a courteous manner • Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices.   Ability to write and work on routine reports and correspondence • Ability to negotiate customer complaints to a satisfactory resolution • Knowledge and experience in RV's or demonstrate the ability and desire to learn.• Experience with  point of sale computer systems • Good computer skills • Knowledge of office procedures • Good organizational ability • General understanding of mechanical/technical terms. • High school diploma or GED equivalent.

Service Writers maintain a central calendar with data on who is bringing a car in and for what reason. They take the urgency of the repair into consideration and try to space out incoming vehicles so that mechanics are not overwhelmed and customers do not have to wait as long.  Service Writers will create detailed work orders based on customers complaints and concerns. Every customer has a service record detailing what actions have been performed on a given vehicle. Service Writers keep these files up-to-date. They also verify contact information, check for recalls and keep tabs on warranties.  Service Writers are the central point of contact. They know where the vehicle is within the shop and where it needs to go next. If a part is required from outside the facility, the Service Writer notes its scheduled delivery and updates the staff and the vehicles owner. When a vehicle is being attended to after an accident, Service Writers may need to provide regular progress reports to the customer’s insurance company and obtain their approval for changes.

People depend on their vehicles, so they are eager to know how long services are going to take. Additionally, repairs can be expensive, so they want detailed information on costs. Service Writers assist with both. They provide timeframes on when the car will be ready to pick up. If there’s a delay, they relay the problem and explain why it is taking longer. When going over cost estimates, Service Writers may present various options, such as what type of tires might be best for someone’s driving patterns. They explain what needs to be done and give a breakdown of what each service will cost.

• Multitasking, to handle multiple customers at the same time and to manage information coming in from various directions, such as phone calls or in-person updates from mechanics
• Paying attention to detail so that all work is performed to the customer’s satisfaction
• Maintaining a calm, professional demeanor when customers or staff members get stressed.
• Bilingual a plus 

Monday thru Friday 7-4

Paid Holidays and Vacation

Medical & Dental

401K

Profit Sharing

*Must pass Drug Screening