Service Technician

SERVICE TECHNICIAN

Hours: 40 – 50 hours per week as scheduled

Reports to: Service Manager

The following outline of a job description is to serve as a guide for expected job performance. It is not intended to limit individual initiative. Lakeside Marina reserves the right to add or delete job responsibilities.

FUNCTIONS:

• Perform repairs and maintenance to customers product as directed

• Perform repairs and maintenance to dealership’s product as directed

• Interact with customers as needed in a professional manner

• Take proper care of dealerships equipment and repair as needed

ACCOUNTABILITY:

• Keep service comebacks under 5%

• Keep customer satisfaction at 90% or higher

• Keep efficiency percentage at an acceptable level

• Keep productivity at an acceptable level

• Keep work area and tools in a clean and orderly manner

RESPONSIBILITIES:

• Customer Satisfaction on all matters related to service department

• Work together with all other employees in all other departments to ensure customer satisfaction and contribute to dealer profitability

• Maintain a professional image through proper attire and good personal hygiene

• Be punctual regarding starting and quitting times and act responsibly regarding lunch breaks, errands, etc. in regards to time clock management

• Maintain and take care of all dealership owned equipment, tools, manuals, etc.

• Notify Service Manager of any repairs or maintenance that are needed to any of dealership owned equipment

• Keep work area clean, neat, and in a safe manner

• Perform all duties in a safe manner, and act responsibly toward all employees and customers to prevent any injuries from occurring

• Conserve shop supplies and expenses

• Notify Service Writer or Service Manager of any unsafe operating condition found on any customers boat

• Notify Service Writer of any required or recommended repairs found on customers boats

• Notify Service Manager of any damage incurred to customers equipment

• Perform work as directed in a professional manner so that all items are repaired properly the first time

• Complete work orders and make detailed noted so service staff can complete an accurate work order for every customer, and so the dealership can bill out all repairs

• Properly tag all warranty parts and turn over to Service Office

• Properly collect all old parts and place in bag or box for customers inspection

• Do not exceed customers approval amount without authorization from service office

• Communicate with customers as needed in a professional and cordial manner, making sure that they understand any required repairs and thereby will have a higher level of satisfaction regarding the dealership

• Read over Service Bulletins as received in order to stay current regarding Fix Campaigns, Tech Tips, etc.

• Continually strive to become better techs, and therefore more valuable employees

QUALIFICATIONS:

• Basic understanding of mechanical repairs, maintenance, tools, etc.

• Good health and mobility

• Must own hand tools as required to perform basic repairs

• Should have at least two years of experience repairing marine equipment similar to the products that this dealership offers

• Should have received factory training on similar product 

BEHAVIOR TRAITS:

• Pride in work

• Attention to detail

• Works well with others

• Has confidence in their own abilities

• Willing and eager to learn about new product and new technologies

• Respect for other people's property

• Ability to communicate with others

PROFESSIONAL DEVELOPMENT:

• Dealership will make every effort to train Service Techs during period of employment

• Service Techs will be offered training thru e-skills as required prior to classroom training as well as in addition to classroom training

• Classroom training will be scheduled at one to two weeks per year as availability and scheduling will permit

• Service Techs that achieve Certification will be scheduled as is needed to keep certification current