Service Technician
POSITION SUMMARY: Diagnoses, repairs and performs maintenance on alternative fuel, diesel and/or gasoline trucks. Assists and provides guidance to other technicians in repairs and maintenance. Performs road tests on customer vehicles to diagnose problems and/or test repairs.
REPRESENTATIVE RESPONSIBILITIES:
The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary.
· Diagnoses mechanical problems on suspension, brake system, electrical system, hydraulic system, drive train, engine and transmission.
• Performs repairs and maintenance on alternative fuel, diesel and/or gasoline trucks. Typical repairs include, but are not limited to, maintenance and repair of engines, chassis, driveline, body components, hydraulic systems, brake systems, electrical systems, suspension systems, wheels, and tires.
• Communicates regularly with the Supervisor or Manager regarding work schedules, job assignments, and other shop issues.
• Reads and interprets repair orders, communicates with supervisor and/or driver for clarification of problems.
· Completes all paperwork associated with repairing vehicles, clean warranty parts, tags parts, and turns in to appropriate personnel.
· Makes emergency road calls to repair trucks, as needed.
• Estimates time and materials required for repairs. Interprets and makes repairs using appropriate Service Manuals and on-line resources. Verify repairs are completed correctly.
• Keeps work area clean, free from spills and safety hazards. Notifies Supervisor of any unsafe items needing repaired.
• Performs other job-related duties as assigned.
TYPICAL PHYSICAL REQUIREMENTS:
The following physical activities or abilities are commonly used, but not always, associated with the performance of this position. The actual requirements of this position will vary.
• Lift and carry 50 pounds.
• Push/pull at least 75 pounds.
• Climb into and out of equipment.
EXPERIENCE, EDUCATION, CERTIFICATIONS, COMPETENCIES
• Either (1) high school diploma or G.E.D. certification and 2 years of related truck or heavy equipment maintenance: OR (2) 4 years of related truck or heavy equipment maintenance.
• DOT Qualifications including Brake Maintenance & Inspections, and Annual Vehicle Inspections.
• Valid Class A or B commercial driver license (CDL)
• Knowledge, skill and ability to inspect, diagnose and repair suspension, brake system, electrical system, hydraulic system, tires, drive train, engine, and transmission.
• Knowledge of DOT, OSHA and other applicable health and safety standards.
• Customer Service – Acts in a professional, courteous and cooperative manner to coworkers. Within reason, does what it takes to meet and exceed expectations of customers.
• Dependability – Follows through and does what he/she says he/she will do. Shows up to work on time and adheres to the established work schedule.
• Ethics – Does the right thing. Adheres to the laws as well as Peterbilt Truck Centers policies and rules. Promptly reports concerns or potential violations in accordance with reporting procedures.
• Learning Ability – Readily acquires knowledge and skill in concepts and techniques that are new to him/her. Remembers and applies what he/she has learned.
• Safety Orientation – Follows and promotes Peterbilt Truck Centers safety rules and procedures. Shows an appreciation and sets an example for safe work behavior. Does not take inappropriate risks.
• Troubleshooting – Diagnoses existing problems and predicts potential problems. Determines root causes of failures and chooses the best repair option.
REPRESENTIVE TOOLS AND EQUIPMENT
Actual machines, tools, equipment and/or software used will vary.
• Personal Protective Equipment including, but not limited to, dust mask, earplugs, gloves, hardhat, respirator, safety glasses, work boots.
• Hand tools including, but not limited to, hammers, screwdriver, air tools and wrenches. Vehicles including but not limited to forklifts and company vehicles.