Service Manager
Job Description
Restaurant Group looking for a true leader to manage all functions of the business, with experience & knowledge of customer service, labor management, food cost management, P&L knowledge, waste management, sales building and employee relations.
Primary Responsibilities:
- Selection, development, and performance management of employees.
- Establish and maintain service standards for personnel performance and customer service.
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Monitor the actions of all employees to ensure they are up to company standards.
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return customers.
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