Service Manager

Are you ready to fuel your career with a company that's leading the way in petroleum and EV services? Double Check, a D&H United company, is looking for an experienced, growth-focused Service Manager in the Wichita KS market.

What We Offer

·         Schedule - 40 hours/week, Monday – Friday, 8am – 5pm

·         Compensation – competitive salary based on experience

·         Benefits – Medical, Dental, Vision, 401k, Life Insurance, Paid Time Off

·         Fun, In-Office work environment with great company culture

What you will do

The Service Manager is responsible for overseeing and coordinating the daily operations of the service department. This includes ensuring that all work is performed in compliance with company policies, procedures, and relevant regulations, while upholding high safety standards. The Service Manager will engage daily with service technicians, providing guidance and support both remotely (via phone or email) and on-site, across the assigned territory. The primary objective of the role is to deliver exceptional customer service and satisfaction by ensuring that technicians meet or exceed client expectations. The Service Manager will report directly to the Branch Manager and work closely with them to ensure the branch achieves budgeted targets and is aligned with region and corporate guidance.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

1. Communicate safety expectations clearly to all direct reports and ensure all understand responsibilities for maintaining a safe work environment
2. Oversee and manage the entire service department. Including but not limited to: field service supervisor, dispatch, billing, writers and coordinators to ensure efficiency and profitability
3. Serves as the subject matter expert (SME) for new technicians in their dedicated branch
4. Assure technicians understand and follow company protocols and procedures
5. Work with Corporate Service Trainer to ensure technicians are up to date on training and certifications and on the latest technical information 
6. Assist technicians in field when necessary
7. Ensure correct and appropriate use of company hardware and applications
8. Ensure service technicians are in proper dress/uniform and present a quality image to our customers and the public
9. Ensure the delivery of quality customer service at the branch through personal contract with customers and prospects
10. Track tech efficiency bonuses
11. Provide service quotes to internal and external customers
12. Performs all other duties as assigned.

What we look for

• Strong leadership skills to direct staff of up to 25 persons
• Well-developed planning skills
• Ability to listen and communicate well with employees and customers
• Able to work a flexible schedule including weekends and evenings to accommodate training, monitoring, and supervisor coverage
• Experience working with Gilbarco, Wayne, or similar dispenser preferred but not required
• Certifications in Gilbarco, Veeder Root, INCON, Verifone or similar preferred but not required
• Excellent Communication skills (written and oral)
• Customer Service Oriented
• Good work ethic
• Good organization and time management skills
• Work independently and as a member of a team
• Work under time constraints efficiently and have the ability to work well with others
• Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)
• Follow all company procedures
• Troubleshooting skills/logical problem-solving skills

• Computer skills (Microsoft Office, Excel, and Word)
• Frequent use of hands to manipulate the keyboard, telephone, files and other equipment

• Ability to lift up to 50 pounds occasionally

D&H United is an Equal Opportunity Employer and complies with all state and federal laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran or disabled status and will not be discriminated against.