Service Desk Analyst

THE RIDLEY DIFFERENCE

Founded in 1889, Ridley College is a co-educational boarding and day school with over 700 students in JK to grade 12 from more than 60 countries worldwide.  The Ridley experience integrates a traditional liberal arts education with individual learning enhanced by the principles of positive psychology, the International Baccalaureate continuum program, a learner-driven culture and campus community, exceptional athletics and dynamic arts programs, and a commitment of service to others.  This unique combination prepares meaningful and flourishing lives by teaching the habits of mind, body and spirit, and the values needed to lead in a global society. 

Ridley College is located on 90 acres in St. Catharines, Ontario in the heart of the Niagara Peninsula and is comprised of a stunning blend of century old buildings housing modernized technology. 

OUR TEAM

Ridley offers the prospect of being part of a high-performance team in a nourishing workplace community that encourages collaboration, innovation, inclusivity, and curious minds, and where grit and perseverance are assets.  Joining the team at Ridley means you are committed to life-long learning and development, have integrity, and value being of service in a richly diverse community.  We cultivate the full potential in each of our students by having a caring, committed and world-class team.  Attracting, developing and retaining people who thrive in Ridley’s positive education culture that recognizes and celebrates individual strengths is critical to our success.

 OVERVIEW:

The Service Desk Analyst will provide first line technical support to student, faculty and staff experiencing difficulties with computer hardware, computer applications and communications software.

Key Responsibilities:

• First point of contact for call/walk-in traffic to troubleshoot hardware/software issues
• Respond with prompt first-person customer service when requested. This could entail the setup, deployment, troubleshooting, or instructional use of various computer, audio visual, or telecommunication systems on Campus.
• Setup computers for new hires
• Assist in the deployment of telecommunication equipment for faculty and staff. This includes the setting up of physical phone lines, phones and voicemail access.
• Assist in the creation / maintenance / permission-setting of user accounts (students, staff/faculty)
• Troubleshoot classroom issues ie; projectors/sound
• Experience manipulating video, audio, graphic formats using common multimedia application suites
• Work on larger ‘department’ projects as assigned by Manager
• Participate in yearly preventative maintenance tasks (ie; projector cleaning, dorm printers, laptop loaners, classroom desktops, iPads etc.) to ensure up time is maximized
• Assist in the installation, configuration and maintenance of all wireless routers and airports across and throughout all academic/administrative buildings as well as all dormitories across the campus.
• Assist in the installation, configuration and maintenance of switches, routers and punch-panels in various locations across the campus

QUALIFICATIONS: 

• 3 Year College Diploma or University degree in Computer Science and/or Computer Programming Analyst
• Knowledge of both Mac OS X and Microsoft Windows operating systems in a distributed, multi-protocol, networking environment.
• Competent working knowledge of current Mac and Windows application suites.
• Knowledge of Mac/PC hardware repair procedures down to the module level.
• Knowledge of various web-publishing techniques and tools, wired and wireless networking technologies
• Knowledge of HTML and current Web technologies
• Software installation, integration and troubleshooting methodologies and best practices
• Able to pass and maintain an Apple portable and/or desktop certification
• Pass a police clearance to work in a student environment
• Comfortable with collaboration, open communication and reaching across functional order
• Demonstrated skill in communicating technical concepts at both high and deep levels
• Strong problem solving and analytical skills with a background in analyzing new requirements and assessing both business and technical impact
• Excellent customer service and organizational skills

OUR OFFER

Ridley College offers a positive and inclusive workplace community with a competitive compensation package; innovative, challenging and rewarding opportunities; a learning environment that promotes professional development and personal growth; active community involvement; and a beautiful campus setting in the heart of Niagara that engages and inspires our employees to flourish. 

HOW TO APPLY

Qualified applicants are encouraged to upload their applications in the fields on the right side of this page. This position will be posted until filled. While all applicants are thanked for their interest, only those chosen for interviews will be contacted.

Ridley College is committed to fostering an inclusive, accessible and equitable environment where everyone feels respected, valued and supported.  Accommodations are available for applicants with disabilities throughout the recruitment process.  If you are selected to participate in the recruitment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used in order to ensure your equal participation.

“We inspire flourishing lives to transform our globe.”